2nd Line Project Engineer

2nd Line Project Engineer

The closing date is 16 August 2026.

This role is not eligible for visa sponsorship.

This post is responsible for the management, investigation and resolution of a range of IM&T issues within the local health economy, primarily providing second‑line technical support for desktop infrastructure, software applications and related technologies.

• Provide second‑line IT support remotely and on‑site to S&SHIS customer organisations and users.
• Deliver customer‑focused IM&T support within the services served by the S&SHIS.
• Partner with third‑party support to resolve technical problems with desktop computing equipment and software.
• Install and configure new computing equipment, peripherals and software on behalf of customers.
• Accurately document and maintain records of additions, modifications and removals of ICT infrastructure components and IT user accounts in the appropriate information systems.
• Manage incidents, log and close calls, and configure systems within the HIS service‑management software.
• Provide a high standard of customer service in a professional manner.
• Maintain and repair hardware and software applications to meet customer and business needs.
• Audit, document and maintain records of ICT infrastructure changes.
• Advise users and IT professionals on IT policy and procedures.
• Supervise junior staff members.

• Foundation Degree/HND or extensive, relevant work experience.
• Advanced ECDL or equivalent.
• Foundation Certificate in ITIL Service Management.
• Microsoft accredited training for Supporting and Troubleshooting Windows 10.
• Degree in an IT‑related subject, or equivalent.
• Intermediate Certificate in ITIL Service Management (Service Operation) or equivalent knowledge.
• Formal Customer Service Training.

• Experience in a Service Desk/IT Support role.
• Experience in a Microsoft‑based technical support role.
• Experience with current Microsoft operating systems.
• Experience supporting current Microsoft desktop applications.
• Experience in Healthcare IT.
• Experience supporting current Microsoft networking technologies.
• Experience with thin‑client technologies.
• Experience with Enterprise Management tools such as Microsoft System Centre, including package design and deployment.

• Works independently and as part of a team, providing support when necessary.
• Accepts challenging assignments with a positive attitude.
• Sustains high‑quality effort over long periods.
• Knowledge of supporting desktop hardware and peripherals via remote support and on‑site visits.
• Good knowledge of Microsoft desktop OS and applications.
• Excellent customer service and telephone skills.
• Adapts terminology to audience to aid understanding.
• Advanced computer literacy in Microsoft Office and other software.
• Manages desktop images, installs and upgrades through Enterprise Management tools such as Microsoft System Centre.

• Mobility across all geographical areas supported by S&SHIS (primarily Staffordshire and Shropshire).
• Full UK driving licence; vehicle driver where required; S&SHIS supplied where available.

• Advanced keyboard skills for accurate data entry.
• Continuous VDU use and prolonged sitting.
• Ability to use fine tools for hardware maintenance.
• Occasional lifting of equipment such as PCs and printers.
• Work in dusty, dirty or cramped environments when dealing with PC equipment, networking or cabling.
• Frequent use of road transportation.

Staffordshire and Shropshire Health Informatics Service (S&SHIS) is a shared service hosted by Midlands Partnership NHS Foundation Trust. We provide a portfolio of IT services to NHS organisations across the Staffordshire and Shropshire health economy.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check for previous convictions.

Midlands Partnership NHS Foundation Trust

Lawton House, Trentham Business Estate, Bellringer Road, Trentham