Service Delivery Manager
Listed on 2026-09-16
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IT/Tech
HelpDesk/Support, Technical Support, IT Support
- Great Base salary + up to 20% annual performance bonus & great corporate benefits.
- Friendly team, great career opportunities
- 26 days holiday, and a day off for your birthday, plus bank holidays
- Free access to company holiday homes
- Buy & sell holidays
- Discretionary annual bonus plus an additional Shared Reward Bonus
- Life assurance and Critical illness cover
- Travel season ticket loans and Ride to work scheme
- Free local gym access
- Local bar / restaurant discounts
We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans.
We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 900 colleagues help our customers throughout the UK, backed by the power of a £7.8 billion loan book.
Benefits of working at Together- Great Base salary + up to 20% annual performance bonus & great corporate benefits.
- Country’s largest non-bank lender
- Friendly team, great career opportunities
- 26 days holiday, and a day off for your birthday, plus bank holidays
- Free access to company holiday homes
- Buy & sell holidays
- Discretionary annual bonus plus an additional Shared Reward Bonus
- Matched pension contribution
- Health cash plan plus Private medical insurance
- Life assurance and Critical illness cover
- Travel season ticket loans and Ride to work scheme
- Free local gym access
- Local bar / restaurant discounts
We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans.
We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 900 colleagues help our customers throughout the UK, backed by the power of a £7.8 billion loan book.
Job DescriptionAs our Service Delivery Manager, you will play a key role in ensuring the delivery of effective Operational service within our Tech function. You will play an active part in Major Incident Management, Service Reviews for Tier 1 suppliers, ensuring that our Tech Department meets its SLA with the business, internal customer reviews and business wide communication related to operational service and stakeholder management.
Additionally, you will support IT Admin on invoicing, Group Procurement on Service Relationship Management and will provide input to the Cyber & Operations Director for the IT budget.
Typical duties include (not limited to):
- Support the GTS Service & Operations Manager with any escalations regarding incidents, service requests or problems related to the GTS trains
- Perform Ticket triage across all GTS train queues, reporting on trends and SLA breaches and escalating to team and train Product Managers/Product Owners
- Monitor all GTS train helpdesk queues for level 2 & level 3 alerts
- Work closely with all GTS train helpdesk queue owners to ensure that knowledge transfer is provided so that ticket allocation on 1st attempt improves and ensure effective service introduction from trains into the GTS Service Desk manager and IT Service Desk.
- Work closely with all trains on release management improvements and feedback any business concern or lessons learned from incidents caused because of a release.
This role would suit someone who thrives in a fast-paced operational environment, enjoys owning complex incident and ticket workflows, and is confident engaging technical teams, suppliers, and business stakeholders to protect service quality and SLAs. It would particularly appeal to a…
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