Technical Delivery Manager

Technical Delivery Manager

Department: IT

Employment Type: Full Time

Location: UK

Reporting To: Ed Haynes

Compensation: £65,000 - £75,000 / year

Deter Tech's purpose is giving greater peace of mind to people and communities, every day - and for our customers, that promise depends on our software and platform ecosystems running reliably and predictably. The Technical Delivery Manager is responsible for coordinating the end-to-end delivery of technology initiatives across our core Alarm Receiving Centre (ARC) software, customer portal (DTCommand), native mobile applications (iOS & Android), and dedicated Crime Intelligence and operational reporting solutions.

Stepping into a dedicated technical delivery role within our ARC development team, you will take over from an outgoing contractor to establish structured delivery coordination and release governance. Working in close partnership with the Head of Product and the Lead developer, you will manage the technical delivery and release cycle of our ARC and DTCommand customer portal, turning product roadmap items and customer enhancements into predictable development tasks and dependable releases.

Our core ARC software and DTCommand customer portal are developed in-house on an AWS cloud stack using modern PHP/Laravel backends and custom REST APIs- serving simultaneously as our primary customer-facing product and our central internal operational engine. By taking full ownership of day-to-day delivery tracking, sprint planning, dependency management, and blocker removal, you will free the ARC Team Lead to focus on core system architecture, code reviews, and deep technical direction.

Crucially, you will act as the direct counterpart to the Salesforce & Mule Soft Technical Delivery Manager, aligning releases, interface contracts, and shared test environments across our interconnected business systems (Salesforce, Mule Soft, Finance and Manufacturing).

Please note that this is a hybrid role, with an expectation for candidates to work from the office approximately one day per week.

1. Agile delivery management, sprint execution and workflow coordination

• Coordinate end-to-end technical delivery across cloud applications, our ARC platform, customer portal, customer mobile applications, and specialized Crime Intelligence and reporting platforms.
• Track full SDLC execution—from discovery and technical scoping through to UAT, release, and operational BAU handover.
• Maintain regular team delivery meetings across backlog refinement, sprint planning, daily stand-ups, retrospectives, and release planning.
• Implement clear, lightweight Agile ways of working using modern tooling (Linear for sprint/issue management and Prod Pad for roadmap alignment), keeping backlogs tidy, estimates realistic, and sprint delivery dependable.
• Track workload, sprint commitments, and delivery dependencies across our team of Full Stack Developers and specialist developers (Dev Ops, IoT, Mobile, and Reporting).
• Manage delivery dependencies and risks using clear, pragmatic RAID (Risks, Assumptions, Issues, Dependencies) and responsibility matrices (RACI).
• Coordinate structured defect triage routines post-release to ensure bug fixes are resolved promptly without disrupting planned sprint commitments.

2. Cross-system counterpart collaboration and stakeholder alignment

• Act as a clear, grounded technical bridge between developers and non-technical stakeholders, ensuring delivered solutions match business expectations.
• Partner hand-in-hand with the Head of Product on the continuous delivery of DTCommand, translating product roadmaps, commercial priorities, and feature requests into realistic technical delivery milestones.
• Work with business unit leads and operational stakeholders to track delivery schedules and align release timings.
• Provide transparent reporting on delivery progress, pace, risks, and milestone completion.
• Work hand-in-hand with your direct counterpart, the Salesforce & Mule Soft Technical Delivery Manager, to schedule joint releases, manage shared API dependencies, and coordinate end-to-end test environments.
• Maintain regular alignment with the Group IT Director to ensure delivery schedules support overarching IT plans and business timelines.
• Partner with operational and business stakeholders

3. Technical release governance, AWS infrastructure and quality oversight

• Coordinate release management practices, working alongside engineering teams to support CI/CD pipelines, automated testing, and…