IT Operations Director - Infrastructure and Cyber

Exciting news from us at Daisy: we’re re‑branding to O2 Business!

Following the merger between Virgin Media O2 Business and Daisy Group last year, we’re taking the next step in our journey by announcing our new brand!

As O2 Business, we believe in the wonder of simplicity; the joy of that comes when technology works as it should, with reliability, clarity, and speed.

We’re incredibly excited about this next step in our journey and you could be on that journey too.

We’re looking for an IT Operations Director
- Infrastructure and Cyber to be accountable for the secure, resilient, and efficient running of the technology platforms and services supporting the organisation’s business systems and employee experience. The role oversees infrastructure and cyber solution architecture, infrastructure engineering, platform operations, IT service operations and end‑user computing.

IT Operations Director
- Infrastructure and Cyber

DoE

Nelson, Cheadle or Bournemouth

37.5 hrs a week Monday to Friday between 08:30 - 17:30

As an IT Operations Director
- Infrastructure and Cyber, you will:

• Own the operational stability, resilience and performance of infrastructure, cloud, network and workplace technology services.
• Own data lake and Fabric infrastructure, including platform foundations, storage, compute and operational resilience.
• Lead infrastructure engineering, cloud services, network services, hosting and platform operations.
• Own IT service management, including incident, problem, change enablement, request fulfilment and service reporting.
• Own service desk, end‑user computing and colleague technology support.
• Lead security operations and SOC capabilities where these sit within CIO operational scope.
• Ensure infrastructure and operational platforms meet agreed availability, performance, resilience and cyber control requirements.
• Work with CISO on security standards, monitoring, incident response and risk remediation.
• Support business continuity, disaster recovery and technology resilience planning.
• Manage operational suppliers, managed service partners and infrastructure delivery partners were within remit.

• Lead the operational backbone of the CIO function.
• Build a service‑led culture focused on reliability, responsiveness and continuous improvement.
• Drive operational discipline through ITIL‑aligned processes and measurable service outcomes.
• Ensure cyber operations are run effectively while recognising that independent security policy and challenge sit with CISO.
• Provide clear line of sight from operational performance to customer and colleague experience.

• Improved service stability, availability and operational resilience.
• Reduced severity and recurrence of major incidents.
• Effective ITSM adoption and service reporting.
• Data lake infrastructure available and scalable to support data engineering and analytics needs.
• Improved end‑user support experience.
• Security operations are effective and aligned to CISO standards.

• Degree‑level qualification in Information Technology, Computer Science, Cyber Security, Engineering or a related discipline, or equivalent relevant experience.
• ITIL Foundation certification (or higher) with a strong understanding of IT Service Management principles and practices.
• Proven experience leading enterprise‑wide IT Operations, Infrastructure, Service Management and Cyber Security functions at a senior leadership or Director level.
• Demonstrated success developing and executing technology and operational strategies that improve service stability, resilience, security, performance and customer experience.
• Deep expertise across cloud platforms, infrastructure, networks, workplace technologies and…