Senior Claims Handler

Join for the Senior Claims Handler role at The Ardonagh Group
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We’re looking for an experienced professional to serve as the primary point of contact for a portfolio of high‑net‑worth clients. In this role you’ll provide consultative support, handle queries, and maintain strong relationships while collaborating with your Team Leader and peers.

• Support a protected book of high‑net‑worth clients, acting as their first point of contact.

• Build and nurture client relationships, ensuring their needs are understood and met.

• Work independently, managing time effectively and meeting deadlines.

• Assist colleagues and provide training to team members as required.

• Proactively identify opportunities to cross‑sell and upsell insurance products.

• Adapt to change and remain resilient in a dynamic environment.

• Minimum 2 years’ experience in the insurance industry.
• Strong time‑management and independent work skills.
• Experience in cross‑selling and upselling products.
• Knowledge of motor and home insurance.
• Ability to develop and maintain client relationships.
• Proactive, entrepreneurial, and willing to learn.
• Collaborative, positive, engaging, and adaptable.

• Holiday entitlement of 26 days plus bank holidays.
• Opportunity to progress across the Ardonagh family.
• Funding for CII or ACII qualifications.
• Pensions scheme.
• 24‑hour support for physical and mental wellbeing.
• 1 paid volunteer day to give back to communities.
• Spotlight Awards recognising outstanding talent.

The Ardonagh Group is an equal opportunities employer committed to a discrimination‑free, inclusive work environment. We encourage applicants from all backgrounds to apply.