Claims Technician​/Loss Assessor

Join to apply for the Claims Technician/Loss Assessor role at Oakleafe Group

Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Location: Stoke-on-Trent Office

Contract: Full-time, Permanent

Industry: Property Insurance / Loss Assessing

Oakleafe Group is a trusted and well-established specialist in property insurance claims, supporting policyholders at the moments they need us most. We are currently strengthening our core team with individuals who share our values, commitment to clients, and drive for continuous improvement and are on the hunt for our next gem!

We are now looking for a Loss Assessor/Claims Handler to join us in our Stoke-on-Trent office. While technical experience is important, we also place great value on character, integrity, client care and a willingness to learn. If you do not meet every requirement listed, we still encourage you to apply.

We invest heavily in people, and we offer a clear progression pathway from Loss Assessor through to Senior Loss Assessor, ACILA, and ultimately Major Loss Specialist for those who wish to build a long-term career.

This is an excellent opportunity to manage and progress a caseload of low‑medium complexity domestic and small commercial property claims, while growing your expertise in commercial and business interruption (BI) work.

You will play a key frontline role, supporting clients, attending site visits, negotiating with insurers, and helping policyholders rebuild after unexpected loss.

• Manage and progress a portfolio of domestic and small commercial property claims
• Conduct site visits
• Gather evidence and communicate findings clearly
• Liaise with insurers, loss adjusters, contractors, and other stakeholders
• Negotiate fair outcomes and advocate for policyholders
• Maintain excellent customer communication and service standards
• Contribute to a supportive and positive team environment

• Empathetic, professional, and client-focused
• Confident communicators with strong interpersonal skills
• Naturally curious, with the ability to investigate and problem-solve
• Comfortable working independently, with support available when needed
• Keen to develop technical knowledge and progress their career

Ideally, you will bring:

• Around 3 years’ experience in property insurance claims, loss assessing, loss adjusting, or a similar discipline
• Understanding of policy coverage, evidence gathering, and reporting
• Confidence with site visits and stakeholder communication
• Early exposure to Commercial and BI claims (desirable, not essential)

If you don’t meet all of these, but feel you have the right qualities and potential, we would still like to hear from you.

We actively support your growth and professional development.

Ideally, you will have or be working towards:

• Cert CILA

We offer full support through all CILA levels, right up to ACILA and into Major Loss specialism for those who aspire to reach the highest technical grading.

• Structured career progression with a clear pathway
• Funded professional development
• A stable and supportive team environment during a period of positive organisational change
• Opportunities to expand into commercial, BI, and complex loss work

If you’re looking to take the next step in your loss assessing/property claims career or you believe you have the potential and values to develop into one, we would love to hear from you.

-225 436

• Mid‑Senior level

• Full-time

• Administrative and Consulting
• Insurance