Senior Claims Handler EL​/PL

Senior Claims Handler EL/PL

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Stoke

The team is responsible for handling liability claims on behalf of various insurers. Your role will be to provide a quality claims service on behalf of the insurer and handle claims from the cradle to the grave, ensuring claims are handled on a proactive basis in accordance with the insurer's claims handling philosophy.

• Establish if cover is in place for the claim.
• Record all claims on the digital claims handling system.
• Investigate all liability claims either from the desk or by instructing loss adjusters.
• Make the decision on liability.
• Negotiate settlement of the claim.
• Ensure compliance with all legal timescales and client SLAs.
• Build relationships with external clients and stakeholders.
• Experience of policy wording and terms and conditions.
• Knowledge of insurance and the insurance market.
• Knowledge of how to value an injury claim.
• Knowledge of reserving philosophies.
• Knowledge of Civil Procedure Rules and the Claims Portal.
• Demonstrate strong technical knowledge across a variety of Casualty claim types (Personal Injury, Construction, Products Liability etc.) and UK jurisdictions.
• Authorize payments to defined limits.
• Act as a mentor and coach to junior colleagues.

• Good communication skills at all levels.
• Excellent customer service.
• The ability to work as part of a team.
• The ability to take responsibility for one’s own workload.
• Adaptability and flexibility.
• Good planning and organisational skills.
• Good IT skills.
• Experience handling any type of injury claims; experience working in an insurance or legal environment is expected.

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups Employee volunteering programme

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides;
  High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase health cash plan and BUPA dental plan