Claims Assessor

Shepherds Friendly is a modern mutual society, offering a variety of adult and childrens financial products and services such as ISAs, savings plans, life insurance and income protection. Located in south Manchester in the heart of Cheadle village, the Society has been providing financial security to members for almost 200 years.

Guided by our values of working together, doing the right thing, and making a difference, we are committed to delivering a service which helps our members plan their finances and secure their familys future. In a world of financial complexity, we believe in the power of simplicity.

We are currently recruiting for a Claims Assessor within the Claims department to join our team of talented individuals.

Reports to:
Senior Claims Manager
Location:
Office based

Role Purpose

The Claims Assessor is responsible for managing and assessing insurance claims, ensuring they are processed accurately, fairly and in line with policy terms and regulatory requirements. The role delivers high-quality customer service, supports members through the claims journey and contributes to positive customer outcomes.

Key Accountabilities

• Manage a caseload of claims across Income Protection, Critical Illness and Life products, ensuring accurate and timely processing.
• Assess claims in lin...