Claims Co-ordinator

Claims Co-ordinator – Stoke / Hybrid

Join a team where your attention to detail and customer focus truly make a difference. We’re looking for an organised, proactive, and people‑focused Claims Co‑ordinator to support our Loss Adjusters and help deliver a smooth, efficient claims journey for our customers and clients. If you thrive in a fast‑paced environment, enjoy problem‑solving, and take pride in getting the details right, this could be the perfect next step in your career.

Claims Management

Stoke

Provide exceptional customer service and act as a friendly, reliable point of contact. Manage your daily tasks within agreed SLAs to keep claims moving. Chase internal and external suppliers to ensure timely progress on each claim. Proofread documents and correct grammar, spelling, and punctuation with precision. Follow Data Protection procedures and maintain strict confidentiality. Navigate company systems and processes with confidence.

Spot inconsistencies or issues and escalations to your Line Manager. Adapt to changing customer needs and support the wider team when required.

• Providing exceptional customer service and acting as a friendly, reliable point of contact.
• Managing your daily tasks within agreed SLAs to keep claims moving.
• Chasing internal and external suppliers to ensure timely progress on each claim.
• Proofreading documents and correcting grammar, spelling, and punctuation with precision.
• Following Data Protection procedures and maintaining strict confidentiality.
• Navigating company systems and processes with confidence.
• Spotting inconsistencies or issues and escalating them to your Line Manager.
• Adapting to changing customer needs and supporting the wider team when required.

• Excellent communication and organisational skills.
• A sharp eye for detail—especially when it comes to grammar and accuracy.
• Strong computer literacy and the ability to manage your own workload.
• A commitment to confidentiality and professionalism.
• The ability to work to deadlines and remain flexible during busy periods.
• A proactive mindset with the confidence to identify and elevate problems.
• A team‑focused attitude and a willingness to contribute to shared goals.
• Comfort working in a fast‑paced, evolving environment and embracing change positively.

You’ll play a key part in ensuring our customers experience a smooth, supportive, and efficient claims process. Your work behind the scenes helps our Loss Adjusters focus on what they do best—while you keep everything running seamlessly.

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides;
  High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
  
  Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan