Team Leader - Onsite

Job Overview

Reed Talent Solutions in Stoke is hiring an On‑Site Team Leader to support the On‑Site Team Manager in delivering a high‑quality 24‑hour operation. The role leads the evening shift and ensures exceptional service for our client, workers and stakeholders.

Full‑time, Monday‑Friday 8:00‑17:00. Fixed‑term contract: start date 17 August 2026, end date December 2026.

• Lead, coach and support a team of On‑Site Coordinators.
• Provide day‑to‑day supervision across the evening shift.
• Allocate workloads and support workforce deployment.
• Act as the first escalation point for workers, coordinators and clients.
• Monitor staffing levels and operational performance.
• Support workforce planning to achieve fulfillment targets.
• Build and maintain strong client relationships.
• Ensure KPIs, SLAs and compliance standards are achieved.
• Support investigations relating to attendance, conduct and performance.
• Produce shift handover reports for the Team Manager.
• Support recruitment, onboarding and training activities.
• Coaching and developing On‑Site Coordinators.
• Promote a culture of safety, accountability and continuous improvement.
• Deputise for the On‑Site Team Manager during periods of absence.

• Experience with in recruitment, logistics or another fast‑paced operational environment.
• Previous experience supervising or leading a team.
• Excellent communication and stakeholder management skills.
• Strong leadership and problem‑solving ability.
• Ability to work effectively in a fast‑paced operational environment.
• Experience delivering against KPIs and SLAs.
• Strong organisational skills and ability to prioritise workload.
• High level of computer literacy, particularly with MS Office and operational systems.
• Confident, proactive and committed to delivering outstanding service.

• Outstanding opportunities for development and progression.
• Reed discount hub – access to exclusive discount and cash‑back opportunities.
• Refer‑a‑friend scheme.
• Cycle‑to‑work scheme.
• Electric Vehicle scheme.

All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the role. Reed is an equal opportunities employer. We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity. We are a Mindful Employer and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.

As a proud signatory of the Armed Forces Covenant, we welcome applications from ex‑services personnel, reservists and cadets and offer a guaranteed interview for applicants who meet the minimum criteria.