Contractor Manager

Job-:
United Kingdom Workplace:
Remote

Schedule:

Full time Posted:
This role is to manage the performance and capacity of Contractor Connection’s supply chain of building contractors and other suppliers to meet or exceed key performance metrics.

To implement the company’s supply chain strategy delivering against the necessary quality, service level, cost and other objectives and to manage agreed projects through to delivery.

Qualifications Essential Proven  experience in insurance property reinstatement or building repair. That could be managed repair, contractor-side, loss adjusting or a claims supply chain. I'd merge your two "reinstatement" lines into this one.

Experience managing supplier or contractor performance against SLAs and KPIs, including audits, improvement plans and holding difficult performance conversations.

Working knowledge of CDM Regulations 2015, H&S and asbestos regulations as they apply to domestic and commercial repairs.

Understanding of FCA conduct requirements in claims:
Consumer Duty, complaints handling (DISP) and fair treatment of vulnerable customers.

Comfortable using data and MI (Excel or similar) to set priorities and show improvement.

Experience resolving complaints and disputes with contractors and customers.

Behaves in a strong customer focussed way at all times to develop and maintain Member partnerships and client relationships

Full UK driving licence, and able to travel regularly across the region with occasional overnight stays.

DesirableCIOB or RICS membership, or working towards itCII (e.g. Cert CII) or CILA qualification

Experience recruiting and onboarding contractors, including vetting and compliance checks

Experience responding to surge events like flood, storm or freeze, and scaling capacity quickly

Ability to validate scopes and costs, e.g. schedules of rates or estimating

Site safety qualification such as SMSTS, SSSTS, IOSH or NEBOSHKnowledge of the UK claims market and insurer client expectations

Experience with claims or job management systems and MI tools like Power BI Existing knowledge of the contractor market in the region

Responsibilities

To build, train and performance manage a network of quality contractors and suppliers within your geographic area.

To recruit and vet quality suppliers to meet the demand of the business including allowance for surge events and all work streams To continually manage the capacity of the suppliers, adapting to changes in demand and service offering.

To interpret and utilise management information to inform your priorities in managing your suppliers

Advise, train, support and drive performance improvements with your suppliers throughout your geographic area

To adopt a continuous improvement approach to supplier management, using both qualitative and quantitative data To identify poor performance and take preventative action with suppliers including goal setting and putting on performance improvement plans etc.

To undertake site and desktop/file audits on suppliers as necessary and write up findings and improvement plans

To attend to and mediate on complaints when escalated always considering the business impact upon cost and reputation

To proactively manage new and existing supplier relationships through communication strategies, reporting, MI, forums and regular meetings

To manage internal and external client relationships by ensuring suppliers deliver excellence against key measures (SLAs/KPIs)
To attend and promote the Contractor Connection service at internal and external client meetings as required.

To ensure all suppliers’ compliance with H&S, FCA procedures and TCF requirements

To participate in appropriate delivery of products, services and initiatives

To achieve growth and financial targets

To promote the Company…