Field Service Engineer

Position: Field Service Engineer (Permanent)
Location: Stoke-on-Trent

Job Title:

Field Service Engineer

Job Type: Full Time

Job Location:

Stoke, Leeds & Manchester

Our client is an Independent Security Systems Integrator, with expertise built over four decades delivering security solutions for high-security, public space, transport, and infrastructure projects throughout the UK and Ireland.

This role will deal with daily fault requests, PPM duties and OOH’s reactive duties for large scale, high end integrated systems from a broad client base and to look after the daily tasks involved in keeping an important site safe and secure. The potential areas of work and the client demands in the area will require the successful candidate to obtain a high level of vetting.

Key Responsibilities

Provide a reliable, courteous, efficient, and effective service.
Always maintain a positive image of the company to the customer, through high standards of dress and customer communications.
At the completion of each service visit close or update the helpdesk with the call status
Ensure that any company vehicle provided is maintained in good working order.
Maintain a high level of personal performance demonstrating a willingness to help colleagues.
A flexible approach to working hours.
Adhere to the company’s Management Systems.
To undertake any other duties as required by the Service Manager in delivering a top-class service to the client.
Assist with the call out rota.

Field Based

To provide day to day care, maintenance and repair of the complex Analogue and Digital CCTV Systems on public highways, shopping malls, custodial and general areas.
To provide day to day care, maintenance, and repair of the functional and managed control rooms.
To provide day to day care, maintenance, and repair of the multi-site Access Control Systems.
To be able to support and maintain Perimeter Detection Systems
To complete a planned preventative maintenance regime.
Occasional nights away.

Skills & Personal Qualities

Analytical thinker, with a methodical approach to problem solving.
Confident and able to complete documentation.
Able to multitask and work to tight schedules.
Good at knowledge sharing
Keen to develop new skills.
Good self-discipline skills (organized, reliable, self-starter).
Flexible approach to working practices and requirements.
Team player – offers support and knows when to seek help.
Strong customer and communication skills.
Good telephone manner that inspires customer confidence.

Qualifications

Sound knowledge of CCTV, IT and PID Systems on varying scales.
Sound knowledge of Access Control systems with Site Mustering
Sound knowledge of DVR & NVR systems.
On site repair capability.

Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds