Salon Operations & Growth Manager

Coco Luxe Beautique is a purpose-driven beauty and wellness salon built on professionalism, ethics, and care.

We are creating more than a rental space.

We are building a cohesive, high-performing community where clients feel valued and practitioners thrive.

Our mission is to deliver exceptional, ethical beauty services in an environment where people feel seen, respected, and supported.

We are now seeking a commercially minded Salon Operations & Growth Manager to lead the next stage of our growth.

This is a hands-on, execution-focused leadership role for someone who thrives in building structure where it doesn’t yet exist, improving processes, and helping a growing salon business scale sustainably.

You will work closely with the Founder to turn vision into action, take ownership of priorities, and ensure ideas are delivered consistently and commercially.

You will not be expected to “replace” the Founder or act as a corporate-style COO. Instead, you will be a trusted operational and growth partner who keeps the business moving forward.

This is not a corporate role. It suits someone who enjoys working in an entrepreneurial environment, takes initiative, and is comfortable being accountable for results.

• Lead day-to-day salon operations
• Maintain high standards of professionalism, care, and compliance
• Ensure excellent client experience at every touchpoint
• Implement and monitor operational policies and procedures

• Recruit, onboard, and retain high-quality renters
• Manage contracts, conduct, and expectations
• Maintain strong chair occupancy and reduce turnover
• Curate a complementary mix of services and skills

• Grow salon-owned revenue streams (products, events, partnerships)
• Design and deliver profitable events and activations
• Maximise utilisation of space and resources
• Track performance and identify growth opportunities

• Lead social media and local marketing activity
• Build meaningful community and corporate partnerships
• Host networking and engagement events
• Strengthen and protect the Coco Luxe brand

• Build systems, KPIs, and reporting structures
• Improve processes and workflows
• Support the Founder with business development and strategy delivery
• Create a culture of accountability and collaboration

You are commercially aware, organised, and people-focused.

You may come from salon, retail, hospitality, leisure, or SME management.

You are:

• Confident managing independent professionals
• Comfortable with targets and accountability
• Able to set boundaries with empathy and professionalism
• Proactive, reliable, and solutions-focused
• Values-led and aligned with ethical, inclusive beauty

You are not looking for a “support” role.

You want ownership, influence, and the opportunity to build something meaningful.

• Salary of £28,000–£38,000 (dependent on experience)
• Performance-related growth opportunities
• High level of autonomy and responsibility
• Founder-led mentorship and support
• Opportunity to grow with the brand

Please submit your CV and a short cover note outlining:

How you would help grow a chair-rental salon into a cohesive, profitable, and values-led business.

Applications without a cover note may not be considered.