Team Leader, Management

• Communicate work procedures within the team to ensure that the needs of the service have been met.
• To work with the Outpatients Reception Team to ensure that we achieve any internal key performance indicators.
• Complete Staff PDR's, training, sickness and competencies
• To manage staff in accordance to Trust policies.
• Ensure there is a communication process in place to elevate all training developments to the outpatient teams.
• Supervise any trainees, ensuring that process and procedure are not compromised due to inadequate training
• Identify any training that needs to take place due to patient standards not being adhered to or due to complaints.
• Able to manage frequently changing operational requirements.
• To take responsibility for any patient issues ensuring that all staff do the same.
• To be responsible for sharing examples of good practice and help set up new administration systems if required to improve patient experience.
• Implement policies and
  propose changes to practices, procedures in own work area.
• The team leader will be required to support where there are any short fall in staffing levels throughout the management team
• The post holder will be responsible for ensuring that their practise and documentation is consistent with the Patient Access Policy and systems are followed as outlined in the Trust Policies & procedures

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we’re highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co‑created by or staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.