Community Manager; HART

The Community Manager (HART) provides strategic, professional and operational leadership for the Hospice Advice & Response Team (HART), alongside operational oversight of the Hospice at Home (HAH) team. This role is central to the delivery of high-quality, responsive palliative and end of life care across the community, ensuring patients and families receive timely, coordinated and compassionate support, 24 hours a day.

Working closely with the Head of Community & Dementia Services and fellow Community Manager, the post holder will lead a multidisciplinary team delivering both urgent rapid response and unplanned community care. The role requires a confident and compassionate clinical leader with strong operational management skills, able to manage complex service delivery, lead through change and maintain high standards of clinical governance.

We are looking for an experienced registered Nurse or Paramedic with a strong background in palliative or end of life care, proven leadership experience, and a commitment to values‑led care. The successful candidate will be an effective communicator, able to build strong partnerships across health and social care, support staff well‑being, and ensure safe, effective and person‑centred services.

The post holder is responsible for the operational leadership and delivery of the Hospice Advice & Response Team (HART) and Hospice at Home (HAH) team, ensuring safe, effective and efficient 24/7 care. This includes oversight of the Advice line and Rapid Response service, performance management against KPIs, workforce planning, and compliance with clinical governance, safeguarding and CQC standards. The role involves leading, managing and developing a multidisciplinary team, providing expert clinical leadership, advice, coaching and mentorship.

The Community Manager will act as a key link between community services, internal hospice teams and external partners to support integrated care pathways and seamless transitions of care. The post holder will contribute to service development, quality improvement, audit activity and change management, while championing compassionate leadership, staff well‑being and continuous improvement in line with the values and vision of Dougie Mac.

Dougie Mac provides compassionate care and support for adults, young adults, and children with life‑limiting conditions across Stoke‑on‑Trent and North Staffordshire. As a values‑driven organisation, we strive to deliver high‑quality, person‑led, and inclusive care across our inpatient, community, and supportive care services. Following our merger with Approach Dementia Support and expansion into children and young adult services, Dougie Mac now supports more people than ever before across all age groups and diagnoses.

Our team is made up of dedicated, skilled professionals who are committed to delivering responsive and meaningful care in line with our hospice values. We offer a collaborative working environment with access to professional development, reflective practice, and staff well‑being support. Dougie Mac is proud to be a financially independent local charity, offering a competitive salary and benefits package including generous annual leave, contributory pension scheme, funded study opportunities, hospice‑paid healthcare cash plan, and free on‑site parking.

Dougie Macs Community Services team supports patients to remain at home, surrounded by loved ones, for as long as possible. Our team of nurses, support workers, and therapists deliver high‑quality palliative care across Stoke‑on‑Trent and North Staffordshire offering symptom management, emotional support, and practical care, working closely with GPs and District Nurses.

Principal

Duties & Responsibilities: