Operations Manager

Delivery Operations Manager

Ocado Logistics – Stoke

Permanent – Competitive Salary on offer

Due to continued growth, Ocado Logistics is launching a brand‑new site in Stoke. As Delivery Operations Manager you will play a pivotal role in site performance and customer experience, leading a large team and being accountable for operational KPIs, resource planning, and ensuring safe, efficient, and cost‑effective deliveries.

• Full accountability for Stoke spoke operations, including staff, facilities, vehicles, and customer experience.
• Lead, develop, and motivate a team of 300 colleagues, including 5 Team Managers, 2 Site Support and CSTMS.
• Manage performance through operational KPIs, on‑time delivery, absence, health & safety, and colleague development/appraisals.
• Oversee a large‑scale operation of 100 vans delivering approximately 25,000 weekly orders.
• Plan resources and budgets effectively, ensuring operational and financial targets are met.
• Maintain strong communication across all levels, driving collaboration and customer service excellence.
• Take ownership of admin and data analysis – advanced spreadsheet skills are essential.

We’re looking for an experienced operational leader who thrives in a logistics or distribution environment.

• Proven experience in a senior operations or site management role (transport/fleet management is essential).
• A track record of managing large teams in a fast‑paced, service‑driven business.
• Strong leadership skills – charismatic, approachable, and able to inspire and motivate.
• A self‑sufficient, proactive mindset, with the confidence to use initiative and drive improvements.
• Excellent organisational, analytical, and communication skills.
• Experience in high‑volume logistics businesses is highly desirable.

• Pension Plan – Secure your future with our pension scheme, featuring up to 7% employer contribution matching.
• Financial Protection – Income Protection and Life Insurance for financial security.
• Wellbeing Support – Dedicated apps and an Employee Assistance Programme for holistic well‑being.
• Private Medical Cover – Comprehensive private medical insurance.
• Generous Leave – Growing after 5 years, with an option to buy more.
• Family‑Friendly – Support for maternity, adoption, shared parental leave, and paternity leave.
• Share Schemes – Participation in exciting share plans.
• Lifestyle benefits – Cycle to Work scheme, car salary sacrifice, and much more.
• Shopping Perks – 15% discount on  and savings at popular retailers, days out, and restaurants.

We are committed to equality, diversity and inclusion and welcome applications from all suitably qualified candidates. We do not discriminate on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We are happy to discuss reasonable adjustments to support you through the recruitment process. We are proud to be a Disability Confident employer, prioritising inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities.