Service Manager | Aftersales Manager | Workshop Manager

Location:
Nissan, Hanley

OTE of £50,000 +

Are you a passionate and driven automotive professional ready to take the next step into a leadership role? Holdcroft Motor Group is looking for a dynamic Service Manager to lead a top-performing service department right here in Stoke-on-Trent. If you have what it takes to manage a team of highly skilled technicians and advisors and are committed to delivering outstanding customer service, we want to hear from you.

• Generous Holidays:
  Enjoy 23 days of holiday plus bank holidays to recharge.
• Training & Development:
  Benefit from ongoing manufacturer and in-house training programs designed to enhance your skills and support your career growth.
• Career Advancement:
  Take advantage of fantastic opportunities for professional growth and career advancement within our thriving organisation.
• Supportive Environment:
  Work in a supportive and collaborative environment that values your contributions and celebrates success.
• Added Perks: A colleague referral bonus scheme (up to £1,000), free on-site parking, employee discounts, an employee assistance programme.

As a Service Manager, you'll be the driving force behind our service department's success. Your leadership and expertise will be vital in ensuring smooth operations and upholding our reputation for excellence.

• Leading Your Team:
  Lead and oversee the service department, managing a team of highly skilled technicians and advisors.
• Operational Excellence:
  Ensure the smooth and efficient operation of the department, consistently meeting or exceeding customer satisfaction targets.
• Customer Communication:
  Expertly communicate with customers regarding repairs and any additional work required, ensuring excellent customer service.
• Building Relationships:
  Maintain strong relationships with brand representatives and proactively address any customer concerns to maintain loyalty.
• Driving Performance:
  Monitor key performance indicators, implement improvements, and stay updated with industry trends to keep the department at the forefront of innovation.

• Knowledge and experience working within a service department.
• A strong drive to motivate and inspire a team to achieve outstanding results.
• Excellent communication and interpersonal skills, with a strong customer-focused approach.
• A solid understanding of automotive technologies and diagnostic tools.
• Exceptional problem-solving abilities and a keen eye for detail.
• Knowledge of multiple brands and their service requirements is highly desirable.

If you have what it takes to join our growing business and lead our service department to great successes, apply today. We would love to hear from you!