Aquatics - Department Head

Job Description

Posted Monday 29 June 2026 at 00:00

Your primary responsibility will be to provide management support to the Aquatics Department. Working closely with the Garden Centre Manager to help the department succeed.

Rota:
Every Monday, Tuesday and Thursday 09:00-18:00, alternate Wednesday and Fridays 09:00-18:00 with alternate weekends Saturday 09:00-18:00 and Sunday 09:00-17:30

Main duties and responsibilities:

• Maintain good control over stock levels, including accurate ordering and stock clearance where necessary
• Co‑operate fully with line management and Product Managers
• Take responsibility for the whole centre in the absence of the Manager
• Purchase within the company product range within company guidelines
• Feed back on current and new products to optimise range and stock availability
• Close liaison with relevant Product Manager to ensure the optimum range and stock availability
• Use initiative to increase sales in the department
• Sales opportunities are generated through interaction with customers
• Standards of appearance are monitored and maintained
• Organise and allocate team and individual tasks, in line with customer service needs
• Queries and complaints handled with courtesy by all team members, and referred where necessary to the Manager and Product Manager

Rewards & Benefits:

• Employee Discount – 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
• Holiday (including bank holidays) – 5.6 weeks on joining increasing to 6.2 weeks after 2 years’ service and 6.6 weeks after 5 years’ service.
• Bonus – Non‑contractual bonus at Christmas, based on company profit for any financial year (first year dependent on start date).
• Pension – Defined Contribution Pension Plan to new employees. If you pay into the plan and meet the government criteria, the company will contribute and the contributions will be invested.
• Attendance – After one year’s service, if you have worked for a full financial year and have 100% attendance, one day holiday (pro‑rata) will be added to your holiday grant as a "Thank you".
• Made A Difference Scheme (M.A.D) – Reward scheme for team members who make a difference through outstanding customer service, over and above normal duties or initiatives. Monthly winner selects a gift.
• Learning & Development – Opportunities to develop skills and confidence.
• Birthday – After 6 months service if your birthday falls on your contracted day to work, you may leave work early (holiday policy rules apply). If you have 2 years service on your birthday, you receive a £25 Squires gift voucher (pro‑rata for less than 40 hours).
• Cycle2work scheme – After 1 year’s service, a government initiative offering 25% to 39% savings on new cycling equipment; cost deducted from pay over 12 or 19 months.
• Child's first day at school – After 1 year’s service, early start and finish on child’s first day of school.
• RHS Membership or a Tree / Shrub – After 1 year’s service, choose one tree or shrub to plant each year up to £50 retail or £50 towards RHS annual membership.
• Employee Assistance Programme (EAP) – After 2 years service employees eligible to join, accessing wellbeing resources.
• Retirement – After 15 years service, if retiring with over 15 years, contracted hours will reduce by a fifth while pay remains same for final 3 months.
• Free Parking – Available to all employees in designated parking areas on site.