FM Operations Manager

Location: Tunstall

FM Operations Manager | Commercial Real Estate
📍

Location:

Kent
💰 £55,000 - £65,000 + Benefits
🕘 Monday to Friday | 9:00am - 5:30pm
 
I'm working with a leading commercial property and facilities management business to recruit an experienced FM Operations Manager for a major commercial estate.
 
This is a hands-on FM Operations role with responsibility for the day-to-day running of the estate, alongside broader oversight of service delivery, contractor performance, compliance, projects and occupier experience.
 
The successful candidate will combine strong operational FM experience with good technical awareness and the ability to build effective relationships with clients, occupiers, contractors and site-based teams.
 
Key responsibilities will include:
- Leading day-to-day FM operations across the estate
- Managing hard and soft FM services, including maintenance, security and cleaning
- Overseeing contractor performance and driving improvements in service delivery
- Building strong relationships with the client, occupiers and key stakeholders
- Supporting FM budgets, forecasting, management and reconciliation
- Providing operational support and oversight of reactive FM issues
- Ensuring Health, Safety and Environmental compliance, including ISO 14001 and ISO 45001 requirements
- Producing and presenting client and management reports
- Managing and developing site-based team members
- Supporting projects and operational improvements across an estate undergoing change
 
We're looking for someone with:
- Strong experience in FM Operations, Estates Management or a similar operational environment
- Good technical awareness and strong exposure to hard services delivery
- Experience managing both hard and soft service contractors
- Strong client, tenant and occupier engagement skills
- A practical approach to problem-solving and decision-making
- Excellent communication, organisation and reporting skills
- IOSH and/or IWFM membership or qualifications
- Experience using CAFM systems and Risk Wise would be advantageous
 
This is an excellent opportunity for an experienced FM Operations professional who enjoys taking ownership of a complex estate, improving service delivery and working closely with clients and occupiers.
Interested in finding out more? Please message me directly or apply confidentially