Service Manager

Overview

• Monday to Friday, plus Saturdays on a rota, to cover business needs
• Leading Main Dealer in Stoke
• Salary: £38K basic; £70,000 OTE

We are currently seeking a highly experienced Service Manager to join our client’s team in Stoke, Staffordshire. This is an excellent opportunity for a skilled automotive professional to take on a pivotal leadership role within a reputable dealership. The Service Manager will oversee the aftersales department, ensuring superb customer service, optimal workshop efficiency, and overall departmental profitability.

• £70,000+ OTE with performance-related bonus
• Company vehicle or car allowance (where applicable)
• Pension scheme
• Employee discounts on a range of products and services
• Manufacturer training and development programmes

• Lead and manage the aftersales department, ensuring high standards of customer satisfaction
• Oversee daily workshop operations, maximising efficiency and productivity
• Develop and mentor the aftersales team to ensure ongoing professional growth
• Maintain manufacturer compliance and ensure adherence to relevant standards
• Monitor financial performance and drive profitability within the department
• Implement initiatives to improve customer experience and retain loyalty

• Proven automotive aftersales management experience, ideally within a dealership environment
• Strong leadership and team development skills
• Commercial awareness with a good understanding of financial metrics
• Experience managing workshop performance and customer satisfaction
• Excellent communication, organisation, and problem-solving skills
• Desirable:
  German main dealership experience; familiarity with systems such as Elsa Pro, ODIS, and DMS platforms