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Aftersales Team Lead: Elevate CX & Profitability
Job in
Stoke-on-Trent, Stoke, Staffordshire, EX39, England, UK
Listed on 2026-07-23
Listing for:
Team Jobs - Commercial
Full Time
position Listed on 2026-07-23
Job specializations:
-
Management
Operations Management
Job Description & How to Apply Below
Team Jobs - Commercial in Poole, Dorset is seeking a Customer Service Team Lead to oversee the After Sales function. You will lead a dedicated team to deliver efficient, fair, and commercially balanced resolutions for customers, while safeguarding profitability.
Reporting to the Sales Operations & After Sales Manager, you will manage returns, warranties and customer queries, coach colleagues, monitor SLAs and drive continuous improvements across processes and customer experience.
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