Skills Contracts Operations Manager

Key Responsibilities

• Lead end-to-end contract management by implementing robust project management and review procedures across the Greater Manchester skills provision.
• Collaborate with internal teams to ensure alignment of contract deliverables with commissioner expectations.
• Actively engage with community groups, employers, and wider stakeholders to grow and develop the business within the curriculum-specific context.
• Build effective and productive working relationships with commissioners' contract leads.
• Build and maintain relationships with relevant stakeholders, strategic and generic subcontractors/delivery partners, and other relevant organisations.
• Create and maintain key contract planning, monitoring, and reporting documentation.
• Facilitate regular contract reviews with key managers to assess performance, plan the approach to achieving future targets, and identify potential challenges and mitigating actions to ensure positive contract outcomes.
• Provide weekly status reports regarding contract milestones, progress against key performance indicators (KPIs), programme interdependencies, risks, and issues.
• Respond to commissioner requirements for contract progress reporting and assurance.
• Work closely with the Head of Quality and Curriculum, actively participating in programme evaluation, stakeholder feedback, and lessons learned activities.
• Drive the long-term financial performance and value for money of Greater Manchester skills programmes through effective operational and financial performance management.
• Work closely with the Heads of Curriculum, Head of Quality and Curriculum, and Curriculum Innovations Manager to implement step-in measures as required, including contractual performance and quality improvement planning.
• Provide feedback based on any evaluation results, quality and progress assessments, or individual responses to the Assistant Director for Skills and relevant Head of Curriculum to ensure that content not achieving intended learning objectives is addressed.
• Work with the Skills Delivery team as part of a defined joined-up approach to ensure a close tie-up between CPD design and programme management, ensuring that a feedback loop exists.
• Identify effective practice through data analysis and robust audit, sharing with the wider internal management teams and developing into business-as-usual practice.
• Ensure that expertise across delivery areas is kept up to date through self-management and engagement with the relevant Head of Curriculum to gain access to the latest policy and research.

• Achievement of contractual quality and performance measures.
• Collaboration and engagement with community organisations, referral partners and employers.
• Customer retention and high levels of stakeholder satisfaction.
• Budget and resource utilisation and efficiency.
• Timely and accurate reporting on contract performance measures.
• Accuracy and completeness of contract documentation and reporting.

• No specific requirements listed.

Demonstrates expertise in contract management, project management, and stakeholder engagement to drive performance and quality outcomes in skills provision. Proficient in data analysis and reporting to ensure alignment with contractual obligations and continuous improvement.