Retail Regional Director

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve.

Our commitment to doing business the right way is rooted in our TRUE values
-Trust, Respect, Unity, and Empowerment.

• Award-Winning
  
  Employer:
  
  Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning:
  The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks:
  With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay:
  Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

Days of Working:
Rotating duty manage responsibility, covering North East & Scotland

We are seeking an experienced and commercially focused Retail Regional Director to lead the delivery of security services across a designated region of the Morrisons retail estate.

Reporting to the Security Director, you will be responsible for the strategic leadership and operational performance of your region, ensuring the consistent delivery of high-quality security services, exceptional customer service and strong commercial performance.

Leading a team of Regional Operations Managers, you will work collaboratively with Morrisons and OCS stakeholders to deliver operational excellence, drive continuous improvement and ensure contractual KPIs, compliance standards and financial objectives are achieved.

As part of your role, your key responsibilities will include, but are not limited to:

• Lead the delivery of security services across a designated retail region.
• Develop and implement regional operational strategies aligned to the Morrisons and OCS business objectives.
• Provide leadership, direction and support to Regional Operations Managers.
• Foster a culture of accountability, collaboration and continuous improvement.
• Promote the OCS TRUE Values across the region.

• Ensure security services are delivered in accordance with contractual requirements and service level agreements.
• Monitor regional performance through KPIs, audits and operational reviews.
• Drive consistency and best practice across all stores.
• Support the mobilisation of new initiatives, technology and operational improvements.
• Ensure operational risks are identified and managed effectively.

• Develop and maintain strong relationships with Morrisons Regional and National stakeholders.
• Lead customer review meetings and operational governance forums.
• Respond to escalated operational issues and implement effective service recovery plans.
• Identify opportunities to enhance service delivery and strengthen the customer partnership.

• Deliver regional financial performance in line with budget and contractual objectives.
• Monitor labour deployment, productivity and resource utilisation.
• Identify efficiencies whilst maintaining service quality.
• Support forecasting, budgeting and business planning activities.
• Contribute to contract growth opportunities and continuous improvement initiatives.

• Lead, coach and develop Regional Operations Managers.
• Ensure robust performance management, succession planning and talent development.
• Promote colleague engagement, wellbeing and retention.
• Support recruitment and onboarding for key operational roles.
• Encourage a culture of learning and professional development.

• Ensure compliance with SIA requirements, legislation, Health & Safety and company policies.
• Monitor audit performance and implement improvement plans where required.
• Oversee the management of serious incidents, investigations and escalations.
• Ensure all security operations are delivered safely, ethically and professionally.

• Support the implementation and optimisation of security technologies including CCTV, access control, body-worn video and digital reporting platforms.
• Promote the use of operational data and business intelligence to improve decision-making.
• Drive innovation and continuous improvement across the region.

• SIA DS License
• Demonstratable experience leading £3-5 Million security services contracts
• Significant experience managing large multi-site security operations within a retail environment.
• Proven experience leading senior operational management teams.
• Strong commercial and financial management experience.
• Demonstrable experience building and maintaining executive-level customer relationships.
• Strong…