Complaints Team Lead — AI-Driven, Customer-Obsessed Ops
Job in
Stoke-on-Trent, Stoke, Staffordshire, EX39, England, UK
Listed on 2026-08-03
Listing for:
Lendable
Full Time
position Listed on 2026-08-03
Job specializations:
-
Management
Regulatory Compliance Specialist, Change Management
Job Description & How to Apply Below
Lendable is seeking a dynamic Complaints Team Leader to manage a high-performing team of Complaints Officers. You will drive customer outcomes, investigate complex cases and champion data-driven process improvements across FCA-regulated operations.
In this role you’ll build capability, coach staff, and partner with Operations and Product to translate feedback into meaningful business changes while maintaining UK regulatory standards and delivering exceptional service.
#J-18808-LjbffrNote that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×