Telecoms Customer Service Team Leader | Hybrid & Bonus
Job in
Stoke-on-Trent, Stoke, Staffordshire, EX39, England, UK
Listed on 2026-08-11
Listing for:
NMS Recruit Ltd
Full Time
position Listed on 2026-08-11
Job specializations:
-
Management
Job Description & How to Apply Below
NMS Recruit Ltd is seeking an experienced Customer Service Team Leader for a vibrant telecoms business based in Warrington. You will lead and motivate a team of 10+ agents, driving performance to meet and exceed customer satisfaction targets across the end-to-end journey.
You will foster a proactive, high-energy environment, collaborate with Sales, Field Operations, and Network Teams, and ensure delivery against SLAs and KPIs.
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