Lift Service Manager

Location: Stoke-on-Trent

Lift Service Manager

Lift Industry, Engineering Management, Service Manager
Stoke-on-Trent, Staffordshire
Basic Salary: £55,000 - £65,000 DOE
Benefits:
Annual Bonus, Company Car or Car Allowance, Company Pension, Private Healthcare, Ongoing Training & Career Development
Marmon Lift Recruitment is recruiting an experienced National Lift Service Manager to join a successful and growing independent lift and escalator business.
You'll take responsibility for the performance and delivery of the company's national service operation, leading service teams and ensuring consistently high standards across the UK.
This is a senior, hands-on leadership role offering genuine influence over how the Service Department operates and develops.

Commutable from:
Stoke-on-Trent, Crewe, Stafford, Nantwich, Shrewsbury, Telford, Cannock, Wolverhampton, Burton-upon-Trent, Uttoxeter, and surrounding areas.

The National Lift Service Manager Role

Lead and develop the national lift service operation
Manage and support Service Managers, supervisors and engineering teams
Oversee PPM delivery, breakdowns, callouts and lift shutdowns
Monitor service KPIs, engineer productivity, response times and performance
Ensure technical and operational issues are followed through to resolution
Maintain consistent service standards across all regions
Build and maintain strong relationships with key clients
Review engineer coverage, workloads and operational resources
Identify and implement improvements to processes and service delivery
Support the continued growth and development of the Service Department
Maintain high standards of health, safety and compliance

The Ideal Lift Service Manager Candidate

Strong experience within lift service and maintenance
Previous experience in a Service Manager, Regional Service Manager or National Service Manager position
Valid UK driving licence.
Good technical understanding of lift servicing, maintenance and breakdowns
Strong leadership, communication and people-management skills
Commercially aware with a focus on service quality and customer retention
Confident managing KPIs, operational performance and client relationships
Comfortable managing nationwide service works.

Apply to this Lift Service Manager role:

For a confidential conversation, call (phone number removed) (Monday - Friday)
Ping us your CV:
Marmon Lift Recruitment is passionate about understanding what truly matters in your next move before you begin an application or interview process. This commitment ensures we represent your best interests at all times