OperationsManager to lead Soft FM operations

Soft FM Operations Manager

Soft FM Operations Manager Salary is £36,000 to £40,000, Dependant on Experience
40 Hours Per Week Monday to Friday Shifts are 08:30 to 16:30

Location is Haywood Community Hospital, Stoke On Trent, ST1 5NQ
Join us in making a difference to patient care through exceptional service delivery.

We are looking for an accomplished Operations Manager to lead Soft FM operations at Haywood Community Hospital, overseeing a wide range of essential support services that directly impact patient, visitor and staff experience.

This high profile leadership role requires a dynamic and commercially minded professional with strong operational management experience, exceptional stakeholder engagement skills, and the ability to inspire teams to deliver outstanding results.

If you have a proven background in facilities management, healthcare support services, or a similarly complex operational environment and are passionate about driving performance, innovation and continuous improvement, we'd love to hear from you.

• Lead and drive operational excellence across multiple Soft FM services, delivering continuous improvement initiatives that enhance service performance, efficiency and staff engagement
• Build and maintain strong relationships with senior client stakeholders, supporting contractual delivery, service development discussions and performance reviews
• Work closely with operational supervisors and management teams to identify risks, resolve issues and implement opportunities for service improvement and business growth
• Analyse operational and financial performance data, using insight and trends to drive measurable improvements and inform strategic decision making
• Manage operational budgets, monitor financial performance and ensure effective cost control whilst delivering contractual and business objectives
• Provide effective leadership of a diverse workforce, overseeing recruitment, succession planning, performance management, training and employee engagement initiatives
• Ensure full compliance with contractual requirements, statutory obligations, health and safety legislation and company policies, promoting a culture of safety, quality and continuous development

• Experience of working in a management role.
• Proven track record of leading, managing and developing a team
• People management skills including general HR skills in recruitment, training and managing employee performance including disciplinary and grievance procedures.
• Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication
• Management knowledge of health and safety and food safety
• Able to work on own initiative and drive service standards
• Able to analyse problems analytically, develop opportunities and implement innovative solutions
• Proven experience of managing client relationships
• Experience of working within PFI environment
• Experience of working with Healthcare Qualifications in, HSWA, IOSH and COSHH, Food safety qualification equivalent to CIEH level 3

• Working with Sodexo is more than a job; it's a chance to be part of something greater.
• You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.
• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and…