Customer Care Team Lead — Scale & Excellence
Listed on 2026-10-07
-
Management
Client Relationship Management -
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
Wrisk is seeking a Customer Care leader to oversee the frontline team and ensure high service standards. You will work with the Customer Care Manager to motivate agents, meet SLAs, and spot opportunities for renewals and new business while maintaining compliant processes.
You will build a positive, collaborative culture, lead monthly 1-2-1s, and partner with trainers to close skill gaps. This role offers true hybrid flexibility and a chance to shape the customer experience at Wrisk.
We have an opening for a Customer Care Team Lead — Scale & Excellence in United Kingdom within Management & Operations, Sales.
We are looking to fill the Customer Care Team Lead — Scale & Excellence position at Wrisk in United Kingdom.
The Customer Care Team Lead — Scale & Excellence role at Wrisk is now open for applications in United Kingdom.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).