Team Leader – Services

PHL has an exciting opportunity for a motivated and organised Team Leader to join our Face-to-Face Services team, supporting the delivery of high-quality urgent care across Staffordshire. This is an excellent opportunity for an experienced team leader to take an active role in the day-to-day running of our services, support and develop frontline colleagues, and help ensure patients receive a safe, effective and positive experience of care.

Working alongside our established team of clinical and operational professionals, you will play a key role in maintaining high standards, improving service performance and ensuring our services run smoothly.

Founded in 2009, PHL Group is led by experienced clinicians and healthcare leaders with extensive knowledge of urgent and primary care environments. Commissioned by Staffordshire and Stoke-on-Trent Integrated Care Board, PHL delivers Integrated Urgent Care services across Staffordshire. Our wider portfolio includes custody healthcare, ADHD services, waiting-time support, GP practices, home visiting and other primary and urgent care services across the UK and internationally.

Our mission is to help people remain well and receive the best possible health and social care through the provision of high-quality healthcare services, innovative technology and skilled professionals.

As Team Leader, you will provide operational oversight of our Face-to-Face Services across Staffordshire, helping to ensure our teams, facilities and processes consistently meet the needs of patients and the wider service.

You will line manage our receptionists and drivers, work closely with Clinical Team Managers and support the wider operational leadership team to maintain safe, effective and efficient service delivery.

• Oversee the day-to-day operation of Face-to-Face Services across Staffordshire.
• Support Home Visiting and Out-of-Hours Telephone Advice services during their hours of operation.
• Ensure staffing and resources are used effectively to support service delivery.
• Work collaboratively with Clinical Team Managers and the wider leadership team to address operational challenges.

• Line manage receptionists and drivers, providing effective leadership, guidance and support.
• Conduct regular one-to-one meetings, appraisals and return-to-work interviews.
• Monitor staff performance and identify training, development and support needs.
• Promote a positive and collaborative working environment focused on high standards of patient care.

• Ensure services operate in accordance with relevant Care Quality Commission (CQC) requirements and organisational policies.
• Monitor, evaluate and report on service performance, identifying opportunities for improvement.
• Support audits, training and development activities to maintain quality and consistency.
• Promote the delivery of safe, effective and patient-focused services.

• Oversee Face-to-Face Service locations, ensuring premises remain safe, suitable and fit for purpose.
• Liaise with landlords and premises managers to resolve facilities-related issues.
• Undertake site visits as required to support the effective running of services.

We are looking for someone who is passionate about delivering high-quality patient care and has the leadership skills to support a busy and varied operational service.

You will be organised, approachable and confident in managing people, balancing competing priorities and working collaboratively with colleagues across clinical and operational teams.

• Experience in a line-management role, including…