Team Leader, Management

Proud to serve. Proud to keep justice going.

Our Team Leaders in HMCTS National Services play a critical role in helping deliver justice, this role will enable you to demonstrate and develop your leadership skills. You will be responsible for making sure your team deliver business objectives through providing excellent administrative support and customer service to service users and key stakeholders.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals England and Wales as well as the reserved unified tribunals across the United Kingdom. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.

National Services provides centralised support through Courts and Tribunals Service Centres, Business Centres and Enforcement Offices. We handle case administration, customer queries by phone, email, and webchat and enable self-service in our digital services.

The role of a manager is at the heart of HMCTS operations, shaped by the Civil Service Line Management Standards. It’s rewarding, challenging, and essential to our success. We’re looking for managers who can drive strong performance, manage attendance effectively, and champion reward and recognition.

You will be part of the management team at Stoke CTSC. Leading your team, you will provide outstanding service to all our users, delivering on your area of work against local, regional and national priorities.

As an effective Team Leader, you recognise the importance of the team’s overall wellbeing and can motivate them to succeed, using real time coaching to develop your team. You will create a sense of purpose, recognising successes and managing performance to deliver results and achieve key performance outcomes, ensuring exceptional service for every user.

Please refer to the role profile attachment to understand more about this key leadership position.

• Ability to lead, motivate, coach and develop others to have the skills, confidence and experience to thrive in their role.
• Strong organisational skills to prioritise, plan, allocate and manage work to deliver outstanding service.
• Excellent communication skills. Able to establish and maintain trusted relationships with a wide range of internal and external stakeholders.
• Able to manage difficult and challenging situations and resolve problems swiftly and professionally.
• Confident in analysing data to make informed decisions to improve and maintain performance.
• Ability to use IT and learn new systems.

Lead criterion at application stage:
Statement of Suitability . A sift based on the statement of suitability may be held if a large number of applications are received.

Our HMCTS Leadership Development offer will build your confidence and capability as a leader. From bite-sized learning and interactive workshops to deeper insights through our Accountability & Decision-Making framework, we’ll equip you to lead with impact, inspire your teams, and drive performance across the organisation.

If you are interested in developing your career in a role with real purpose, apply today.

Further details:

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Standard full time working hours are 37 hours per week Monday – Friday. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time,…