Prayerline VSO - Part Time
Listed on 2026-10-25
-
Non-Profit & Social Impact
-
Customer Service/HelpDesk
Prayerline VSOs are paid Volunteer Support Officers supporting our Prayer Partners during their Prayerline shifts.
Our Prayerline call takers are all volunteers who have a passion for prayer and an intimate relationship with Jesus that desires them to see breakthrough in people’s lives. This role, as part of our staff team, will ensure that our volunteers as well as our callers have a safe and positive experience of telephone prayer ministry.
In order to fulfil this role, you must be computer literate, able to monitor the call management system, analysing dropped calls and call waiting times but also ensuring that volunteers are able to log into and out of the system successfully. You will also need excellent people skills as you will be the primary point of contact should a volunteer have a difficult call and need prayer and support themselves, with escalation to the team leads when necessary.
You will also be required to pray for callers should you notice that waiting times are becoming too long.
We are looking for someone who can offer us five afternoons per week, working Monday – Friday from 1.00pm – 5.00pm and one Saturday in four working from 10.00am – 6.00pm
You will also need to be flexible in offering cover for absences, which could be Saturdays, mornings or evenings.
If you have a passion for people and prayer and have the insight to know how data can help sustain and improve our service, then you may be the right fit for this role.
This position is currently based at our Broadcasting Centre, Hanchurch Lane, Stoke-on-Trent ST4 8RY
and will relocate to Operations Centre, ST6 4JF
late 2026.
Closing date for applications:
Friday 13th November 2026 - noon
Zoom interviews:
Friday 20th November 2026
Onsite interviews:
Monday 30th November 2026
Salary: £15,429 per annum (FTE £25,423) plus staff benefits. UCB's staff benefits include life assurance of 4x salary, healthcare cash plan, and matched pension contributions up to 6%
UCB is a Christian Charity. Schedule 9 Part 1 (3a) and (3b) of the Equality Act 2010 apply to this vacancy
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).