Care Co-ordinator

Location: Stoke-on-Trent

Job summary

As a Care Co-ordinator, you will play a key role in supporting patients to access the right care at the right time. Working as part of the multidisciplinary practice team, you will coordinate care for patients with complex or long-term health needs, helping to improve their experience and health outcomes. The role involves liaising with healthcare professionals, community services, patients, and carers, maintaining accurate records, and ensuring care is well organised, person-centred, and delivered in line with NHS and practice standards.

Excellent communication, organisational skills, and a compassionate approach are essential.

Main duties of the jobThe Care Co-ordinator will support the delivery of high-quality, person-centred care by coordinating services for patients with complex or long-term health needs. Working closely with GPs, nurses, the wider multidisciplinary team, community services, and external agencies, the post holder will help ensure patients receive the right care at the right time.

Key responsibilities include coordinating patient care, monitoring referrals and care pathways, supporting multidisciplinary team meetings, maintaining accurate patient records, communicating effectively with patients and carers, and signposting patients to appropriate health, social care, and voluntary sector services. The Care Co-ordinator will also support proactive patient management, contribute to service improvement, and ensure all work is carried out in line with practice policies, NHS standards, information governance, and safeguarding requirements.

About us We are a friendly, well-established semi-rural GP practice committed to providing high-quality, patient-centred care to our local community. We pride ourselves on maintaining a welcoming, supportive environment where patients are treated with compassion, respect, and continuity of care.

As a true "family practice," we value the relationships we build with our patients and strive to provide personalised care across all stages of life. Our dedicated multidisciplinary team works closely together to deliver excellent clinical care while supporting one another in a positive and collaborative workplace.

We are committed to the ongoing development and wellbeing of our staff and offer a supportive environment where everyone is encouraged to contribute ideas, develop their skills, and play an active role in improving services for our patients.

Details Date posted
24 August 2026

Pay scheme

Other Salary
Depending on experience

Contract Permanent Working  pattern

Full-time,

Part-time

Reference numberAJob locations

Barton Surgery Short Lane Burton-on-trentStaffordshireDE
13 8LT
United Kingdom Job description

Job responsibilities

The Care Co-ordinator plays an important role in supporting the delivery of high-quality, patient-centred care. Working as part of the multidisciplinary team, the post holder will coordinate care for patients with complex, long-term or multiple health needs, ensuring they receive timely, appropriate, and well-coordinated support.

The role involves working closely with GPs, nurses, practice staff, community services, and external organisations to improve communication, reduce barriers to care, and enhance the patient experience. The Care Co-ordinator will provide administrative and coordination support while helping patients navigate health and care services.
Job description
Job responsibilities

The Care Co-ordinator plays an important role in supporting the delivery of high-quality, patient-centred care. Working as part of the multidisciplinary team, the post holder will coordinate care for patients with complex, long-term or multiple health needs, ensuring they receive timely, appropriate, and well-coordinated support.

The role involves working closely with GPs, nurses, practice staff, community services, and external organisations to improve communication, reduce barriers to care, and enhance the patient experience. The Care Co-ordinator will provide administrative and coordination support while helping patients navigate health and care services.

Person Specification

Experience

Essential Experience Essential Previous  experience working as a Care Co-ordinator within a GP practice, Primary Care Network (PCN), or other NHS healthcare setting.

Experience coordinating care for patients with complex, long-term, or multiple health conditions.

Experience working within a multidisciplinary team and liaising with healthcare professionals, community services, and external agencies.

Experience managing patient caseloads, care pathways, referrals, and follow-up activities.

Experience handling confidential information and maintaining accurate patient records.

Experience using EMIS Web Experience managing a busy workload and working to competing priorities.

Desirable

Desirable Experience  working within Primary Care Networks (PCNs).Knowledge of personalised care, care planning, and population health management.

Experience supporting frailty, long-term…