Together Homelessness Coordinator

Together Through Homelessness Coordinator

Final date to receive applications: 10 July 2026

Department: Behaviour and Community Services

Employment Type: Permanent - Part Time

Location: Dogs Trust site with hybrid working

Compensation: £ 15,885 per year, plus benefits (£28,366 FTE)

Are you an animal lover who is passionate about helping pet owners experiencing homelessness?

We’re looking for a Together Through Homelessness Coordinator, who is responsible for the smooth coordination of our veterinary scheme, which provides free veterinary treatment for dogs whose owners are experiencing or at risk of homelessness.

Deal with and respond to telephone and email queries to the Vet Scheme from external stakeholders, including but not limited to:

• liaising with dog owners experiencing homelessness to register their dogs on our Vet Scheme,
• supporting dog owners registered on our Vet Scheme with additional queries about their dogs’ veterinary treatment and signpost them onto other support services where necessary

Carry out key processes to aid the efficient running of the Vet Scheme, including but not limited to:

• processing veterinary card applications through our internal database and assisting homelessness services to make online applications via our Together Through Homelessness website including renewals of veterinary cards,
• liaising with our internal Veterinary team to discuss complex veterinary cases for dogs being supported through the Vet Scheme, including making decisions about veterinary treatment whilst considering key factors

Work closely with the Team Leader to ensure that all administration processes are completed efficiently:

• respond to enquiries from landlords, letting agencies and tenants via our Pet Friendly Housing scheme

Work with the Team Leader and Pets and Housing Manager to provide information for internal and external use including:

• identify and interview Vet Scheme clients and other key stakeholders in order to develop sensitive, empathetic, and powerful case studies for use across our Philanthropy, Corporate and Trusts work as well as for our comms work

• Experience of supporting people in vulnerable situations or personal crisis. Significant experience in a previous customer service role, including experience in dealing with challenging phone calls.
• Ability to work in a busy environment and to prioritise own workload.
• Ability to deal with and resolve complex cases in a sensitive and empathetic manner.
• Understanding of the importance of building trust with people experiencing homelessness.
• Excellent interpersonal skills and the ability to communicate effectively with a wide selection of stakeholders.
• Approachable and confident communicator, with the ability to adapt communication for different audiences, particularly when dealing with challenging situations.

Interviews will be provisionally held on 20th July 2026.

Please note this role is for 21 hours over Wednesday, Thursday and Friday.