Quality Coordinator

The Quality Coordinator for Nijhuis Saur Industries in Stoke is responsible for ensuring the laboratory and Riventa business unit operate to the highest quality standards by managing accreditation compliance, internal and external audits, QA/QC processes, instrument calibration, data analysis, and documentation control. The role provides technical guidance to staff, supports method development, oversees customer satisfaction and performance metrics, leads accreditation audit representation, and manages non‑conformance investigations.

It also involves collaborating with management and customers, producing performance reports, supporting routine and specialised testing, and maintaining ISO 9001 and ISO 17025 quality systems for both laboratory and manufactured parts environments.

• Ensure compliance with laboratory accreditation, regulatory standards and provide guidance to staff to ensure that quality policies, processes and procedures are established, current and adhered to by all laboratory staff.
• Oversee laboratory internal audit processes, external proficiency testing programs, document control systems, competency assessment, training, and other quality processes.
• Support the development of instrument techniques, ensuring adequate calibrations and QC are in place.
• Monitor customer satisfaction and performance metrics of the laboratory.
• Liaise with management throughout the business as well as customers when reporting on quality and statistical data.
• Oversee the Riventa business unit quality system including manufactured parts QA/QC process, calibration of temperature probes to approved methods, warranty, repair and returns process for Riventa parts.
• Maintain a quality management system for Riventa.
• Work to the global NSI ISO 9001 accredited quality management system.
• Work to the NSI WTL ISO 17025 accredited quality management system.
• Manage, document and audit the Riventa incoming and assembled products/parts testing and acceptance QA/QC process at the Stoke facility, in collaboration with the Riventa team.
• Manage, document and audit the Riventa temperature and pressure probe calibration process to relevant standards.
• Conduct lab testing to high standards through busy periods or during periods of absence of Laboratory Analyst or Develop Analysts.
• Audit the analytical performance of the analysts, content of laboratory methodology and documentation to ensure compliance with the quality system.
• Represent the laboratory during annual accreditation audits.
• Oversee the laboratories non‑conformance log to ensure its appropriate use and investigations are completed in full, with appropriate actions.
• Analyse data, identify trends, monitor prevention and correction of quality deviations, and develop reports for management utilising regulatory knowledge, technical knowledge and laboratory experience.
• Provide quality support to the laboratory for routine testing when required as well as providing quality support to the Technical Development Scientist and the wider technical team with specialised testing and the growth of these methods.
• Report periodically to management, customers on the quality performance of the laboratory.
• Present data to stakeholders on laboratory performance statistics.
• Support the creation and reviewing of validation reports for new and current tests.
• Perform Uncertainty of Measurement calculations when required.
• This is not a fully comprehensive list of responsibilities, and other duties will be expected to be completed within the limits of the position.

• Knowledge and experience of quality management systems such as ISO 9001 and ISO 17025 and quality improvement tools and techniques
• Knowledge and experience of UKAS accreditation and audits is advantageous.
• Experienced in the auditing of quality systems and laboratory testing procedures.
• Experience working with a QC process for manufactured parts.
• Working knowledge of accreditation standards, practices, and guidelines sufficient to advise and guide the laboratory manager and laboratory team as they implement new methodology and maintain accreditation.
• Working knowledge of computer and…