Quality Assurance Leader - CX & AI Channel Excellence
Job in
Stoke-on-Trent, Stoke, Staffordshire, EX39, England, UK
Listed on 2026-07-06
Listing for:
Travelodge Hotels Limited
Full Time
position Listed on 2026-07-06
Job specializations:
-
Quality Assurance - QA/QC
Job Description & How to Apply Below
Travelodge Hotels Limited is seeking a passionate Quality Assurance Manager to lead the quality function within Customer Service. The successful candidate will manage a team, elevate quality standards, and improve customer experiences through both human and AI-driven channels.
This role requires strong leadership skills, a data-driven mindset, and experience in a contact center environment. Benefits include a salary of up to £58,000, hybrid working options, and a contributory pension scheme.
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