Quality Assistant

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We have a fantastic opportunity for a Quality Assistant at the Severn Bridge Maintenance Unit (SBIM) to join our vibrant, inclusive community that celebrates our differences and makes a real impact across the UK. This role supports the delivery and continual improvement of quality management arrangements across the contract, ensuring compliance, assurance and operational excellence.

Working at Amey puts you at the centre of an inspiring expert team. You will have opportunities to work with our HSEQ and operational teams, supporting the management and maintenance of one of the UK's most significant strategic road assets.

Salary: Competitive (please enquire for more details)
Location: Severn Bridge Maintenance Unit (SBIM)
Working Hours: Standard hours to be confirmed.

We offer a range of flexible working practices, including hybrid, part-time and flexible working patterns. With our network of offices across the UK, we are open to discussing working options that match your needs, with the flexibility to change how you work as your life evolves.

• Support the maintenance and continual improvement of the Quality Management System (QMS).
• Maintain quality documentation and records, ensuring they are accurate, compliant and auditable.
• Assist with the logging, monitoring and close-out of Non-Conformance Reports (NCRs).
• Support root cause analysis activities and track corrective and preventive actions.
• Assist with planning and coordinating internal and external audits.
• Prepare audit documentation and collate objective evidence.
• Support compliance with ISO 9001, client requirements, contract requirements and National Highways standards.
• Prepare quality reports, dashboards and performance trackers.
• Coordinate quality briefings and maintain associated records.
• Act as a key point of contact for quality documentation and enquiries.
• Support continuous improvement initiatives and quality action plans.
• Work collaboratively with operational teams, project managers, Health & Safety and client representatives.
• Provide administrative and coordination support within the maintenance unit.
• Support document reviews and process improvement activities.
• Promote collaborative stakeholder engagement in support of quality objectives.

• Excellent communication skills, both verbal and written.
• Strong organisational and planning skills.
• A high level of attention to detail.
• Strong problem-solving ability.
• The ability to build effective working relationships with stakeholders.
• Experience of maintaining records, documents or business systems.
• A proactive approach and commitment to continuous improvement.
• Experience supporting a Quality Management System (QMS).
• Knowledge of ISO 9001.
• Experience of audits, compliance activities or corrective action management.
• Experience with in highways, infrastructure, engineering or a regulated environment.

Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you.

Some of our benefits include:

• Exceptional personal development, training and progression plans.
• Competitive salary and compensation.
• Generous pension scheme, with extra contributions from Amey.
• 24 days annual leave, plus bank holidays.
• Save with Amey discounts.
• Family-friendly policies.
• Membership of our Affinity Networks.
• Two Social Impact Days each year.

We constantly evolve how we work to reflect the different needs and backgrounds of our employees. We seek out the skills, joy and energy that often-marginalised groups can bring to our teams and welcome applications from all suitably qualified candidates, regardless of race, gender, disability, religion or belief, sexual orientation or age. We are committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.

Please contact
Chantal Hayes at to discuss any access needs, reasonable adjustments or additional support that you may require at any stage of the recruitment process.