General Manager

Location: West Stoke

We're supporting a growing student living operator in the search for an exceptional General Manager to take ownership of one of their residential communities. This is a high-impact leadership role with responsibility for resident experience, operational performance, commercial outcomes, compliance, and site standards. Leading a multidisciplinary onsite team, you'll drive occupancy, resident satisfaction, financial performance, and day-to-day operations while creating an environment where students genuinely want to live.

Backed by a business with ambitious growth plans and strong investment foundations, this is an opportunity to make a visible impact, take real ownership, and grow with a rapidly expanding platform.

Key Responsibilities :
Lead the overall performance and day-to-day operation of a student living community Manage and develop teams across resident services, maintenance, and housekeeping Drive resident satisfaction, retention, rebookings, and community engagement Take ownership of occupancy, revenue, debt management, and key performance metrics Manage budgets, forecasting, expenditure, and financial performance Ensure the building remains safe, compliant, and maintained to a high standard Oversee planned and reactive maintenance programmes and contractor performance Manage complaints, service recovery, safeguarding, and resident welfare matters Lead key operational periods including check-in, check-out, and summer turnaround Identify opportunities to improve operational efficiency, resident experience, and commercial performance Your Requirements:

Experience with in PBSA, BTR, residential property, hospitality, or another customer-focused operational environment Proven experience leading and developing multi-disciplinary teams Strong commercial awareness with experience managing budgets, KPIs, and performance targets Track record of delivering exceptional customer or resident experiences Understanding of building operations, contractor management, compliance, and health & safety Confident communicator capable of managing stakeholders and challenging situations Strong organisational, leadership, and decision-making skills

Experience with property management, CRM, finance, or compliance systems Yardi experience is beneficial but not essential What's On

Offer:

Competitive salary and performance-related bonus Contributory pension and health cash plan Travel allowance and business expense reimbursement Significant autonomy and ownership within the role Opportunity to join a growing operator at an exciting stage of its journey Exposure to senior leadership and the ability to influence site performance Long-term career progression as the portfolio continues to expand Collaborative, entrepreneurial, and people-focused culture