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Restaurant Host, Wild Rabbit F&B · Wild Rabbit, Kingham

Job in Stoke-on-Trent, Stoke, Staffordshire, EX39, England, UK
Listing for: Bamford
Full Time position
Listed on 2026-09-12
Job specializations:
  • Restaurant/Food Service
    Food & Beverage, Server/Wait Staff, Catering
  • Hospitality / Hotel / Catering
    Food & Beverage, Server/Wait Staff, Catering
Salary/Wage Range or Industry Benchmark: 36160 GBP Yearly GBP 36160.00 YEAR
Job Description & How to Apply Below

Daylesford Stays - a part of The Bamford Collection.

We provide experiences that embrace luxury escapism: understated elegance, indulgence and nurture.

EARNINGS: £36,160 per annum OTE
* (Paid hourly, OTE available through gratuities/service charge)

HOURS: 40 hours per week, any 5 days in 7, including weekends.

ABOUT US

The Wild Rabbit in Kingham is a fine dining restaurant and boutique hotel in the heart of the Cotswolds. Recognised in the Top 50 Gastropubs
, the Top 50 Boutique Hotels
, and awarded 3 AA Rosettes
, The Wild Rabbit blends culinary excellence with warm, authentic hospitality.

ABOUT

THE ROLE

We are looking for a warm, polished, and highly organised Restaurant Host to be the first point of contact for our guests. This role sets the tone for the entire dining experience — from the first welcome to the final farewell. As Restaurant Host, you will be responsible for managing reservations, coordinating the flow of service, and maintaining clear communication between front of house, kitchen, and hotel teams.

You will ensure every guest receives a seamless, memorable welcome that reflects the understated elegance and genuine hospitality of The Wild Rabbit.

YOUR RESPONSIBILITIES

Guest Welcome & Experience

  • Create a warm, attentive, and memorable first impression for every guest
  • Manage check-ins, seating, and guest flow with confidence and composure
  • Build natural rapport, remembering preferences and recognising returning guests
  • Communicate allergens, dietary notes, and special occasions accurately and discreetly
  • Resolve guest concerns with professionalism, warmth, and timely escalation when needed

Reservation & Service Coordination

  • Manage all reservations and table allocations, ensuring smooth service flow
  • Conduct pre-arrival calls to confirm bookings, understand guest preferences, and identify special occasions or celebration details
  • Proactively gather and record guest information — including celebrations, dining preferences, accessibility needs, or notable requests — to personalise the guest experience
  • Maintain, update, and prepare menus daily in coordination with the Chef team
  • Ensure all departments receive accurate Running Orders, including allergies (Red), requests (Yellow), and guest notes (Green)
  • Lead daily briefings, sharing key guest information to support the FOH and kitchen teams
  • Support the wider FOH team during service with a proactive, hands-on approach

Operational Excellence

  • Ensure the restaurant is fully set and presentable for every service period
  • Maintain impeccable standards of cleanliness and attention to detail at the host stand and entrance areas
  • Monitor guest turnaround times to support service pacing and section management
  • Follow health & safety procedures and escalates any concerns promptly
  • Champion The Wild Rabbit’s service standards and sustainability commitments

Teamwork & Communication

  • Collaborate closely with Chef de Rang, Bar, Sommelier, and Hotel teams
  • Communicate clearly and respectfully across all departments
  • Share knowledge about our food, drink, provenance, and The Bamford Collection brands
  • Lead by example with grooming, professionalism, and guest-centred behaviour
SKILLS & EXPTERISE
  • Previous experience in a host, reservations, or front-of-house role (fine dining preferred)
  • Immaculate presentation and a confident, welcoming manner
  • Excellent organisational and multitasking skills under pressure
  • Strong communication skills and a natural ability to build rapport
  • Tech proficiency with reservation platforms (Res Diary or similar)
  • Reliable, punctual, and committed to delivering exceptional hospitality
PERKS AND BENEFITS
  • Discounts:
    Enjoy a range of discounts on our products, treatments, and dining experiences from day one
  • Local gym discounts
  • Padel Discount
  • Electric Car Scheme (subject to…
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