Skincare Specialist

Skincare Specialist

Department: Retail

Employment Type: Permanent - Full Time

Location: John Lewis, Cheadle

At ELEMIS, our people are at the heart of everything we do. Founded in 1989, we are a global British luxury skincare brand and proud BCorp. Today, ELEMIS operates across multiple markets, with strong presences in both the UK and U.S, and a growing international footprint.

Our award winning products and treatments blend nature’s finest botanicals with advanced scientific innovation, delivering high touch luxury experiences that are thoughtfully tailored to each individual.

As a Skincare Specialist, you’ll be an ambassador for ELEMIS—bringing our sensorial, results driven skincare to life for every customer. You’ll enjoy creating genuine connections, delivering exceptional service, and shaping memorable treatment experiences that reflect our commitment to care, quality, and inclusivity.

Contract Type: Permanent

Weekly

Hours:

37.5 hours across 5 days - flexibility required

Sales

• Achieve and exceed individual retail sales targets through a refined, customercentric approach.
• Create collaborative relationships by delivering personalised consultations and sensorial product experiences that embody the ELEMIS standard of luxury, care, and expertise.

Customer Service

• Deliver personalised, high quality treatments with professionalism and care, creating memorable experiences that encourage clients to return again and again.
• Quality treatments with professionalism and care, creating memorable experiences that encourage clients to return again and again.
• Recommend the most suitable products and treatments based on each client’s unique needs, always ensuring safety and consideration of any medical contraindications.
• Take pride in maintaining an immaculate Elemis counter and treatment space, ensuring every area reflects our commitment to cleanliness, hygiene and exceptional presentation.
• Provide exceptional customer service at every touchpoint, resolving any concerns with confidence and professionalism while partnering with the Account Management Team when needed.
• Handle all client information with complete discretion—maintaining strict confidentiality and safeguarding sensitive details at all times.

• Beauty Therapy qualification to NVQ level 3 minimum/CIDESCO certificate (or equivalent)
• Experience with in a similar retail or beauty role
• Exceptional customer service skills
• Comfortable working to/achieving targets & KPIs
• Previous work experience in conducting treatments

• Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
• Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
• Generous Holiday Allowance, increasing with length of service
• Company Pension Scheme
• Employee Assistance Programme for all Associates and their families
• Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
• Much, much more!

* Some benefit eligibility is based on length of service or contract type