VodafoneThree - Client Sales Executive

Location: Stoke-on-Trent Contact Centre + Hybrid

Salary: Excellent basic salary plus commission & Vodafone Benefits

Working hours: Full time 37.5 hours per week – Monday to Friday

Hybrid:
We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month.

You should work with your line manager to understand what their expectations are for you, your specific role and your team.

We are currently recruiting a Client Sales Executive (CSE) to play a crucial role in retaining and expanding Vodafone Three UK's market share.

Typically, the CSE role has an account base of 120 accounts. The role is centred on account management of the Vodafone Business customer base alongside identifying new revenue opportunities within the base. As a CSE, you will manage Inbound and Outbound customer calls to build and retain customer business with Vodafone. You will be central in achieving a step change in delivering continued growth for Vodafone and will be working effectively and efficiently to manage business customers’ queries alongside identifying opportunities to grow the customer base value through cross sell and upsell propositions, leveraging Vodafone Three's leading Business portfolio—including Mobility, Connectivity, Cloud, Hosting, Security, Unified Communications, and IoT.

The ability to successfully demonstrate differentiation from competitors through solution selling, driving revenue, margin and retention within both mobile and converged is crucial when helping to deliver business outcomes that meet the customer goals and grow Vodafone Three's revenue.

Daily you will be delivering commercially responsible decisions in every interaction ensuring the needs of the customer and Vodafone are met and driving NPS improvement through end to end customer experience.

• Strong interpersonal and communication skills and an appetite for continuous learning and development as a sales professional.
• A passion for technology and digitisation.
• Demonstrative record of working within a team, understanding how collaboration with others can accomplish objectives.
• Understanding that the quality and timeliness of the work you produce will reflect on the effectiveness of the team.
• Ability to understand customer needs and build long lasting relationships with customers and a passion for doing so.
• An understanding of P&L would be beneficial.

Worried that you don’t meet all the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top‑notch parental leave policies.

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet regulator standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the accessibility guidance.