Customer Service Coordinator

Location: Stoke-on-trent

A fantastic opportunity for a temporary Customer Service Coordinator to join a vibrant manufacturing business. Working within an existing Sales team, you will be responsible for managing the sales orders, dealing with customers and providing sales support. This is a temporary role until September.

Job Description:

• Act as the primary point of contact for incoming customer emails and enquiries, effectively managing requests related to pricing, services, and complaints
• Prepare customer quotations, including bespoke product quotes, with support from the commercial team
• Process PODs and invoice requests within the correct timescales.
• Continuous improvement of sales processes and procedures
• Support the initial enquiry stage of projects, coordinating project bookings through Microsoft Teams and the CRM system.

Candidate Requirements:

• Experience working within a sales/office environment is preferred
• Ability to use CRM systems and Microsoft Office
• Sales and commercial competence
• Excellent communication skills verbal and written
• Numeracy skills & ability to work with Excel analysis required
• Positive & professional attitude
• Be able to work to deadlines CUSTOMER

Hours: Monday - Friday 8:00 am 4:00 pm or 9:00 am 4:00 pm
Salary: £28,000 - £30,000 DOE Per Hour

Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region