Indoor Account Manager

Job Details

Contract Type: Permanent / 37.5 hours per week

Salary: Circa £27,000 per annum

Bonus: Quarterly bonus paid after probation if KPIs are achieved

Days of Work: Monday to Friday 9am - 5pm and 9:30 - 5:30

Location: Etruria, Stoke ST1 5SY

As the Indoor Account Manager, you will proactively manage an existing customer base of around 800 customers, each spending up to £700 per week with DPD. You will build strong relationships, retain loyalty, and develop each account through sales and high‑level service.

• Contact customers using various communication methods in line with the contact matrix
• Develop account plans to support revenue and contribution targets
• Maintain and update information via Salesforce and other systems
• Develop multi‑functional, multi‑level business relationships with customers’ organisations
• Identify and develop additional revenue opportunities within the portfolio
• Maintain an up‑to‑date revenue opportunity pipeline
• Monitor profitability and profile of each customer to ensure acceptable trading levels
• Identify and manage resolution of customer problems for long‑term retention
  
  Maintain planned revenue/contribution improvement through timely rate renewals
• Complete annual price increases for all accounts in your portfolio
• Work with sales teams to accept accounts for handover in line with company policies and trading agreements

• Experience in Account Management / Customer Relationship Management
• Excellent communication and influencing skills, adept at phone and email interactions
• Strong mathematical skills for pricing and costing (advantageous)
• Decisive, effective decision‑making in a time‑pressured environment
• Problem‑solving orientation, resilience, self‑motivation, flexibility
• Experience in sales and upselling to existing customers
• Attention to detail and strong organisational skills
• IT literate, proficient in Microsoft Office/Google Suite;
  Salesforce experience advantageous
• Ability to liaise with customers via telephone, online meeting resources and email
• Demonstrate DPD DNA core values:
  Passion, Respect, Honesty, Flexibility, Caring, Accountability

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 × salary upon joining the pension scheme
• Health Kiosks at each location
• Vitality at Work
• Free on‑site parking
• Discounted shopping from hundreds of retailers, up to 5 % off supermarket shopping
• Milestone days off to celebrate with family and friends
• Free eye tests and support for glasses for screen‑based employees

DPD is a Valuable 500 company and a Disability Confident Employer. We are an equal opportunity employer and welcome applications from all backgrounds.