VodafoneThree - Client Sales Executive

Location

Stoke-on-Trent Contact Centre – Hybrid.

Full time – 37.5 hours per week, Monday to Friday. Hybrid: work in the office 2‑3 days a week, at least 8 days a month.

Client Sales Executive (CSE) – responsible for retaining and expanding Vodafone Three UK’s market share within a portfolio of approximately 120 accounts. The role focuses on account management, revenue generation, and customer retention.

• Manage inbound and outbound customer calls to build and retain business relationships.
• Identify new revenue opportunities within existing accounts through cross‑sell and upsell of Vodafone Three’s product portfolio (Mobility, Connectivity, Cloud, Hosting, Security, Unified Communications, IoT).
• Demonstrate differentiation from competitors through solution selling, driving revenue, margin and customer retention.
• Deliver commercially responsible decisions in every interaction, ensuring customer and Vodafone needs are met and achieving NPS improvement through end‑to‑end experience.
• Collaborate with internal teams to achieve business outcomes aligned with customer goals.

• Proven sales experience.
• Strong interpersonal and communication skills.
• A passion for technology and digitisation.
• Demonstrated ability to sell solutions, drive revenue and margin, and retain customers.
• Understanding of P&L – beneficial.
• Team‑orientated, with a record of collaborating to achieve objectives.

• Excellent basic salary plus commission.
• Vodafone benefits.
• Up to 28 days off plus bank holidays.
• Paid time for charity work.
• Personalised benefits: discounts, vouchers, pension plan.
• Learning tools and strong parental leave policies.

Regulated by the Financial Conduct Authority. All offers of employment are subject to background checks, including criminal (DBS) and financial checks to meet regulatory standards.

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