Customer Service Sales support

Location: Stoke-On-Trent

A motivated customer service sales support executive is required for our prestigious market leading, award winning, Sunday Times Fast track 100 engineering client. In return there is a generous salary of £26k-£29k dependent on experience and excellent benefits including generous holidays, great bonus, good contributory pension scheme, healthcare and medical insurance, in a permanent stable company that rewards their employees.

Apply now! This exciting entry level sales role would suit a proactive and driven customer service professional with excellent communication, organisational skills and professional friendly telephone manner. You will be supporting the sales and hire teams to deliver excellent customer service to existing customers, calling warm leads of existing quotes, following up and generating reports to help process sales orders for the sales and hire teams.

You can come from any industry or background; office retail, hospitality, engineering as long as you have exceptional customer service and telephone manner and a can-do attitude! The ideal customer service sales support will have the following, experience, attributes and skills;
Excellent customer service experience and a polite, friendly professional telephone manner Ideally some experience of telephone customer service, sales quotes, phone sales support, telesales, internal sales, soft sales calls, medium- high phone calls or happy and able to make high volumes of telephone calls daily A full UK driving licence and already based a commutable distance to Haddenham office daily for permanent onsite office based role (this is not hybrid, remote or part time,) The hours are 8.30-5.30 Monday to Friday Microsoft office and excel experience, able to generate reports and data collection Highly organised, excellent attention to detail and a flexible, positive can-do attitude Good team player, friendly, polite, professional, resilient telephone manner Excellent IT skills (can use database, spreadsheets, CRM systems.

Salesforce is desirable) Excellent listening ability, communication, negotiation and interaction skills Key responsibilities of this internal sales executive role include;
Daily management of the quote database- following up on recent quotations, sales enquiries, customer interactions, CRM database Calling customers regarding recent quotations, making outbound calls to existing customers, checking their quotes and answering queries and questions and following these up Data Collection :
Market research
-Liaising with customers about the requirements, gathering more detailed information about their requirements, budgets ,future projects and competitors (collecting data) Generating reports:
Passing these qualifying leads & detailed info onto the Sales manager, hire team and field sales team A full job description will be discussed and submitted to suitable candidates upon application,

To apply  with salary expectations, availability and how you meet our clients customer service internal sales support criteria. Don't miss out!