Inbound Sales & Rentention Executive

Position: Inbound Sales & Rentention Executive
Location: Kidsgrove

INBOUND SALES AND RETENTION EXECUTIVE – TALKE – £26,500 BASIC + OTE £36,000

Location:

Talke, Stoke-on-Trent

Salary: £26,500 basic + OTE £36,000

Hours:

Monday to Friday, 9:00am – 5:30pm

Job Type: Full-time, Permanent

INBOUND SALES AND RETENTION EXECUTIVE

Due to continued success and significant business growth, we are recruiting for an Inbound Sales and Retention Executive to join a successful and expanding company based in Talke.

This is an excellent opportunity for someone who is confident on the telephone, enjoys speaking with customers and is motivated by achieving results. You will be dealing primarily with inbound sales enquiries and existing customer renewals, helping customers find the right solution while identifying opportunities to retain and grow business.

Previous sales or telesales experience would be advantageous; however, we are also interested in people with excellent communication skills, a strong customer service approach and the drive and willingness to succeed.

The company provides excellent ongoing training, support and genuine opportunities for career progression, making this an excellent time to join the business.

COMPANY BACKGROUND

Our client is a leading independent company operating nationally and has built an excellent reputation for providing competitive services alongside outstanding customer care.

Following a recent merger, the company is experiencing significant growth while continuing to maintain the supportive, family feel that has contributed to its success.

Customer service remains at the heart of the business, and they are looking for people who share their commitment to providing customers with an excellent experience.

INBOUND SALES AND RETENTION EXECUTIVE

– THE ROLE

As an Inbound Sales and Retention Executive, you will manage inbound sales enquiries and existing customer contract renewals, providing a professional and seamless customer experience while helping the business achieve its sales and retention targets.

You will build rapport with customers, understand their requirements, explain the available products and services and confidently handle any questions or objections.

YOUR RESPONSIBILITIES WILL INCLUDE

Managing inbound sales enquiries quickly and professionally
Speaking with existing customers regarding contract renewals
Understanding customer requirements and recommending appropriate products and services
Converting inbound enquiries into sales
Retaining existing customers and identifying opportunities to increase customer value
Explaining product features, benefits and available options
Handling customer objections confidently and professionally
Negotiating solutions that meet both customer and business requirements
Building strong relationships with new and existing customers
Maintaining accurate customer information using the company CRM system
Working towards individual and team sales and retention targets
Maintaining a high level of customer service throughout every interaction
Continually developing your product knowledge and sales techniques

SKILLS AND EXPERIENCE

We are looking for someone who is:

Confident and professional when speaking with customers over the telephone
Self-motivated and driven to achieve results
Comfortable working towards sales and performance targets
Customer-focused with excellent communication skills
Able to build rapport quickly
Confident handling objections and negotiating with customers
A quick learner who can adapt to new products and systems
Comfortable working within a busy, fast-paced environment
Computer literate and confident using CRM systems
A good problem solver with a positive attitude
Resilient and able to work effectively under pressure
A strong team player
Previous telesales, inbound sales, customer retention, renewals or contact…