Relief Dual Service Operative; Security & Cleaning

Stoke-on-Trent, United Kingdom | Posted on 30/01/2026

With a wide range of roles available nationwide, you can find your perfect fit at Anchor. A company is nothing without the people in it, and we pride ourselves on our commitment to you, and with perks like our own employee assistance programme, wage advances with 'Wagestream', and a dedicated manager, we are industry leading employers.

With hundreds of accredited online training options through our own Anchor Academy, you will be given the opportunity to progress your career in a way that suits you.

Apply today and become part of Team Anchor, we are excited to be a part of your journey.

Job Role: Relief Dual Service Operative (Security & Cleaning)

Working Hours: Zero hours

Pay: £13.21 per hour

Location: Longton Exchange Shopping Centre

Reporting to: Operations Manager

Overview

An exciting opportunity has arisen at Anchor Group Services,for a Dual Service Operative (Security & Cleaning) to join our established team in Stoke-on-Trent and the surrounding area..

The successful candidate must have a valid SIA Licence as aminimum. You will be part of a forward thinking team that delivers a high levelof customer service, assisting with the site cleaning and security and overall running of the centre. You must be able to demonstrate good attention to detail, have the ability to communicate on all levels and provide flexibility to cover shifts, as and when required.

As a Relief Dual Service Operative,you will be required to support the site cleaning and security teams by being flexible and reliable to cover shifts as required, this includes working a variety of shifts.

Duties include:

• Protecting the client’s property, people and/or assets by providing security services in direct accordance with the sites published
  
  Assignment Instructions (AI’s) and site-specific procedures
• Preventing losses and damage by reporting irregularities;informing offenders of policy and procedures
• Preventing and escalating incidents in a timely, accurate and appropriate manner to the Control Room/ Shift Manager/Operations Manager/Emergency Services as appropriate for serious incidents
• Completing reports by recording observations, information,occurrences, and surveillance activities
• Maintaining organisation's stability and reputation by complying with legal requirements
• React accordingly to any cleaning needs such as litter picking and reactive cleaning of spillages, mopping and upkeep of centre.
• Contributing to team effort by accomplishing related resultsas needed
• Acting as a first line support to customers and visitors tosite, providing a professional and friendly service
• Understanding the needs of our customer, respond accordingly to customer queries and requests and take appropriate action
• Maintaining professional conduct at all times

• Full5-year employment checkable history
• Validfrontline SIA licence DS or SG
• Customer Service experience and confidence to handle conflict in a correct manner
• Flexible to meet the job requirements
• Excellent communication skills both written and verbal
• Smart appearance and be well-groomed
• Reliable and punctual
• Highlevel of enthusiasm and passion
• Abilityto work in a fast-moving environment
• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
• Access to SIA and First Aid training at discounted rates, with financial support available
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
• Stream - access to pay as you earn it
• Cycle to Work Scheme Available
• Full uniform provide
• Free Employee Assistance Programme 24/7 including access to counselling
• Hospital Saturday Fund
• Reward and Recognition awards

What’s Next?

I f you would like to be considered for this position,
APPLY NOW and we will be in touch.

Other companies may call this role:
Dual Service Operative,Security & Cleaning Operative, Security Operative, Patrol Officer, Shopping Centre Security Officer, Security Enforcement Officer, Customer Security Officer

Within commuting distance of:

Newcastle-under-Lyme, Stafford, Crewe, Derby, Cheadle, Leek

Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.