Custody Support Worker

In-Custody Support Worker

Salary:£27,783 paplus benefits
Location:HMP Drake Hall

Contract: Permanent

In this role, you'll work within the prison, delivering group sessions and providing one-to-one support to a caseload of female participants as they prepare for release or parole. As a key member of a dedicated team, you’ll help individuals overcome barriers, build confidence, and take meaningful steps toward rehabilitation.

This is a demanding yet deeply rewarding role. You'll be working in a challenging environment with individuals who have complex needs and may be hesitant to engage. However, when you help someone break the cycle and take real steps toward transforming their life, the impact is truly life-changing— for them and for you.

• Relationship Building:Foster genuine, trusting, and non-judgemental relationships with participants, creating a safe space for personal growth

• 121 Support:You will be setting and reviewing goals while ensuring accurate and timely recording
• Group Delivery: Delivering a suite of workshops to participants.

• Action Planning: You will formulate a detailed action plan identifying specific needs and barriers and identifying the support they need to support their transition.
• Caseload management:You'llmanage multiple individuals, balancing their needs while keeping up with all the related admin.
• Quality Recording:Keep thorough, up-to-date records of all your work on our IT system, ensuring nothing falls through the cracks and progress is properly tracked.

• Communication
  
  Skills:
  
  You’ll have the ability to engage, motivate, persuade, and listen—building strong connections with those you support.
• Safeguarding awareness:You are supporting complex individuals at a challenging time in their lives and will need to be able to identify any safeguarding risks. You will be fully supported following any challenging interventions.
• IT and Administrative skills:Keeping meticulous records of every interaction to measure client progress and ensure effective interventions.
• Resilience:This role can be challenging, and results may take time, but you are the kind of person who stays committed and sees things through.

AtIngeus, we listen to our employees and have developed a benefits package that supports both your personal and professional well-being:

• 25 days of annual leave
  plus bank holidays, with the option to trade for additional leave.
• EAPSupport programme
  available 24/7, including 6 free counselling sessions.
• Private medical insurance
  and
  life assurance
  .
• Up to2 days of Community Giving (volunteering)each year to support a cause that matters to you.
• Eyecarevouchers
  to help with glasses or eye care.
• Exclusive discounts via
  Perks at Work
  .
• Cycle to Work scheme
  and
  travel season ticket loan
  .
• Long service awards
  to celebrate your commitment.
• Salary Finance
  offering financial education and advice.
• The opportunity to purchase extra benefits like
  critical illness cover
  and
  dental insurance
  .

Whilst we welcome applications from those with lived experience, this role requires an
enhanced DBScheck and HMPPS EL1 vetting. As we wait for the necessary background checks to be completed, you’ll have plenty of opportunities to shadow your colleagues, ask questions, and learn the ropes.

Our Justice division is dedicated to transforming lives and creating safer communities. Our mission is to reducereoffending, build stronger communities, and help people realise their potential.

• 25 days of annual leave
  plus bank holidays, with the option to trade for additional leave.
• EAPSupport programme
  available 24/7, including 6 free counselling sessions.
• Private medical insurance
  and
  life assurance
  .
• Up to2 days of Community Giving (volunteering)each year to support a cause that matters to you.
• Eyecarevouchers
  to help with glasses or eye care.
• Online Shopping discounts
• Cycle to Work scheme
  and
  travel season ticket loan
  .
• Long service awards
  to celebrate your commitment.
• Salary Finance
  offering financial education and advice.
• The opportunity to purchase extra benefits like
  critical illness cover
  and
  dental insurance
  .

We understand that everyone’s journey is different, and we’re committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments—whether that’s help with the application, interview format, or anything else—we’re here to listen and work with you to find the best approach.

Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please don’t hesitate to contact us at  to discuss how we can support you