Justice Hub Facilitator

Justice Hub Facilitator

Salary: £28,755 plus benefits
Location: Stoke Hub

Contract: Permanent

Rebuilding your life after a custodial sentence is one of the toughest challenges a person can face. But with the right support, it’s possible. We’re looking for a dedicated Hub Facilitator to join our community team - someone with a rare mix of compassion, resilience, organisation and flexibility. This is for the person who understands that rehabilitation isn’t just about offering advice;

it’s about rolling up your sleeves and pro-actively supporting someone on their journey

You’ll work within the hub delivering workshops, courses and group activities to participants to support them on their journey. You will also support on a 121 basis so the ability to build positive connections will be an important part of the role. You will work with Support Workers and Peer Mentors to deliver a comprehensive support package as they move forward.

As a key member of this dedicated team, you’ll help individuals overcome barriers, build confidence, and take meaningful steps toward rehabilitation.

This is a demanding yet deeply rewarding role. You'll be working in a challenging environment with individuals who have complex needs and may be hesitant to engage. However, when you help someone break the cycle and take real steps toward transforming their life, the impact is truly life-changing—for them and for you.

• Group Sessions: You will be delivering sessions to groups of participants on a variety of topics such as goal setting, social interaction and positive decision making. Supporting with employability skills, arts and crafts workshops and independent living.
• Stakeholder Engagement: You’re able to connect with people at all levels, engaging with key stakeholders within Probation and building relationships with relevant external partners such as local employers and training providers to enhance our offering to Service Users.
• Relationship Building: Foster genuine, trusting, and non-judgemental relationships with participants, creating a safe space for personal growth
• 121 Support: You will also be working 121 with participants setting and reviewing goals while ensuring accurate and timely recording
• Caseload management: You’ll manage multiple individuals, balancing their needs while keeping up with all the related admin.
• Quality Recording: Keep thorough, up-to-date records of all your work on our IT system, ensuring progress is properly tracked.

• Training/Facilitation experience: You will have the ability and confidence to deliver engaging sessions

• Results Focussed: You will work towards agreed KPI’s across a range of performance measures, ensuring high-quality support, accurate record keeping, and positive outcomes for service users.

• Communication
  
  Skills:
  
  You’ll have the ability to engage, motivate, persuade, and listen—building strong connections with those you support.
• Safeguarding awareness: You are supporting complex individuals at a challenging time in their lives and will need to be able to identify any safeguarding risks. You will be fully supported following any challenging interventions.
• IT and Administrative skills: Keeping meticulous records of every interaction to measure client progress and ensure effective interventions.

Whilst we welcome applications from those with lived experience, this role requires an enhanced DBS check and HMPPS EL1 vetting. Due to the time required to complete these checks, successful candidates will be offered a start date at least 6 weeks from the point of job offer. This should allow sufficient time for all necessary pre-employment clearances to be obtained.

Our Justice division is dedicated to transforming lives and creating safer communities. Our mission is to reduce reoffending, build stronger communities, and help people realise their potential.

• 25 days of annual leave plus bank holidays, with the option to trade for additional leave.
• EAP Support programme available 24/7, including 6 free counselling sessions.
• Private medical insurance and life assurance
  .
• Up to 2 days of Community Giving (volunteering) each year to support a cause that matters to you.
• Eyecare vouchers to help with glasses or eye care.
• Online Shopping discounts
• Cycle to Work scheme and travel season ticket loan
  .
• Long service awards to celebrate your commitment.
• Salary Finance offering financial education and advice.
• The opportunity to purchase extra benefits like critical illness cover and dental insurance
  .

We understand that everyone’s journey is different, and we’re committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments—whether that’s help with the application, interview format, or anything else—we’re here to listen and work with you to find the best approach.