Housing Officer, Social Work

Directorate: Housing, Regeneration and Operations

Section: Housing Management

Location: City wide

Hours: 37 hours per week

This advert is open to both Internal and External applicants.

To provide efficient, effective and responsive housing management services within a designated work area, ensuring that services are provided in accordance with agreed policies and priorities of the council.

• Management of anti‑social behaviour
• Identification of tenancy support, advice and referral to appropriate agencies
• Tenant consultation and participation
• Recovery of rent arrears and maximisation of rental and other income for all council services

• Hold a Level 2 qualification in Maths and English
• Hold a relevant Level 3 qualification or have equivalent knowledge, skills and experience of working in social housing
• Possess detailed knowledge and understanding of Housing Management and experience of visiting, interviewing and advising customers
• Ability to deal with stressful and emotional situations
• Self‑motivated and able to work on own initiative

• A competitive salary based on your skills, experience and talent
• Hybrid and flexible working options
• An excellent local authority benefits pension scheme
• Professional development through learning opportunities, regular training sessions and apprenticeship and management schemes

• Right to Work in the UK
• Proof of address
• Satisfactory references
• Occupational Health Clearance
• Evidence of professional qualifications or registrations
• DBS check at the appropriate level (if applicable for the role)

At Stoke‑on‑Trent City Council, we believe our strength comes from the diversity of our community, and we want our workforce to reflect that. We welcome applications from individuals of all backgrounds and experiences. We understand that some people, especially those from underrepresented or marginalised backgrounds, may hesitate to apply if they don’t meet all the listed requirements. If this role interests you and you think you could be a good fit, we encourage you to apply.

We are proud of what makes each of us unique and are committed to creating a workplace where everyone feels included, can be themselves, and can succeed together.