Tenancy Support Officer

Location: Regional – Staffordshire Moorlands and Cheshire East

Weekly

Hours:

35

This is an exciting opportunity for a Tenancy Support Officer to join our Tenancy Support Team. At Your Housing Group (YHG) our priorities are to keep people safe and be a great landlord and as a Tenancy Support Officer, you will have a key role to play in this. Working with new and existing YHG customers to provide support with their practical and personal challenges, you will deliver pro‑active solutions to enable customers to sustain their tenancy.

You will work flexibly to support YHG customers in your area.

• Provide one-to-one support to new and existing YHG customers to address issues that may threaten their tenancy.
• Manage your own caseload, working in partnership with customers, colleagues and external agencies, taking a holistic approach.
• Triage referrals and collaborate with other colleagues to ensure customers receive the appropriate support and services.
• Maintain accurate case notes and records, and collect key data to demonstrate the positive outcomes of your work.
• Collaborate with tenancy support colleagues, sharing good practice, ideas, contacts and solutions.

• Experience in providing one-to-one support to vulnerable customers in a social housing context.
• Good knowledge of best practice in safeguarding adults and safeguarding children.
• The ability to build good working relationships with partner agencies.
• Experience of developing support plans with customers and key internal/external stakeholders.
• Excellent communication skills.
• Passionate advocate for people who need support, building trust and empathy with customers.

We offer £27,000 – £27,904 for a 35‑hour week and 26 days (pro‑rata) annual leave (plus bank holidays, with leave increasing over time).

• Contributory pension with up to 8% employer match.
• Medicash cash plan providing dental, optician cashback and 24/7 GP access.
• Well‑being benefits including alternative therapy treatments.
• Discount scheme for cinema, gym memberships and major retail and online brands.
• Progression opportunities and training from YHG and local authority partners.

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford. We invest in our 29,000 properties and build over 1,000 new homes each year, making a real difference in the North of England.

Your Housing Group values diversity and encourages applications from all communities. We operate a Guaranteed Interview Scheme for applicants who declare a disability. All applicants who meet the minimum requirements will be guaranteed an interview.

A satisfactory Basic DBS check is required for this role.